Job
In this role, you will continuously develop service processes for collaboration services, create management reports, coordinate onboarding and offboarding processes, and optimize IT service quality through close collaboration with stakeholders.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- In this position, you will support a central IT department in managing and optimizing complex collaboration services.
- You will take responsibility for operational service processes, the preparation of meaningful management reports, and the coordination of administrative workflows.
- In doing so, you contribute to the continuous improvement of service quality and efficient collaboration between different IT teams.
- Supporting department heads and internal IT teams with operational and organizational tasks in IT service management.
- Independent analysis of complex problems, as well as the development and implementation of appropriate solutions and improvement measures.
- Creation, maintenance, and continuous optimization of service documentation, process descriptions, and checklists.
- Responsible for coordinating, carrying out, and documenting onboarding and offboarding processes for internal employees and external service providers.
- Creation and analysis of reports, statistics, and management dashboards using Jira and Confluence.
- Preparation of relevant metrics and information using MS Excel and PowerPoint for management and specialist departments.
- Maintenance and quality assurance of datasets and administrative information.
- Support with tracking actions and continuously optimizing existing IT service processes.
- Close collaboration with various stakeholders, ensuring structured and transparent communication.
Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable IT qualification; alternatively, at least five years of relevant professional experience in the IT sector.
Qualifications
- In-depth knowledge of common IT systems and enterprise software, such as MS Office, SharePoint, SAP, or Maximo.
- Good knowledge of Jira queries (JQL), Jira dashboards, and Confluence features and macros.
- ITIL Foundation certification and proven knowledge of IT service management.
- Certification or demonstrable qualifications in the Jira/Confluence environment, for example through Atlassian certifications.
- Knowledge of agile project management methodologies such as Scrum, Kanban, or DevOps.
- Strong analytical and organizational skills, as well as an independent, structured, and service-oriented approach to work.
- Strong communication skills, ability to work in a team, and confidence when engaging with a range of stakeholders.
- Very good German skills (at least C1) and English skills (at least B1).
- Willingness to travel occasionally for business, up to 8% of the time.
Experience
- At least five years of experience in IT operations or IT service management, particularly with collaboration solutions in large IT environments with at least 10,000 users.
- At least four years of experience in reporting, problem analysis, and presenting complex information.
- At least three years of hands-on experience with Jira, Confluence, and agile methodologies such as Scrum.
- At least two years of experience coordinating and managing onboarding and offboarding processes.
What we offer
- Project assignment with a renowned IT service provider in the public sector.
- Hybrid working model with an average of 50% remote work.
- A responsible and varied role in a large, professional IT organization.
- Insight into complex collaboration services and IT service management processes.
- Opportunity to contribute your own ideas to the optimization of service processes and reporting structures.
- Collaboration with specialized IT teams and experienced project leads.
- Personal support from the experts team throughout the entire application process and project assignment.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
More about the recruiting agency
experts, a brand of I. K. Hofmann GmbH, is an experienced company specializing in personnel placement and leasing. It offers comprehensive services to support companies and applicants.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
