Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will assist users with 1st level support, analyze and classify error messages, escalate issues to 2nd or 3rd level support, and create and manage tickets in the system.
Job Technologies
Your role in the team
- Execution of 1st level support as well as forwarding of issues to 2nd or 3rd level support.
- Competent support of users with IT issues.
- Taking over the analysis and classification of error messages.
- Provision of the tickets in the system.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist for system integration or comparable qualifications.
Qualifications
- Secure knowledge in the Windows domain is an advantage.
- Independent and solution-oriented working style, as well as high technical affinity, strong service orientation, and communication skills.
Experience
- Initial professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Specialist IT Help Desk
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
