Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 41.000 to 55.000€ gross/year
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you handle IT incidents and support requests, assisting users with hardware and software issues, and managing Windows systems and Microsoft 365 administration tasks.
Job Technologies
Your role in the team
- Independent acceptance, analysis, and processing of IT disruptions and support requests via our ticket system, email, or telephone.
- Personal and cross-location support for our users with hardware and software issues.
- Support and administration of Windows workstations, notebooks, peripherals, and mobile devices.
- Installation, configuration, maintenance, and replacement of client hardware and software.
- Support with user and permission management in Microsoft 365 and other IT systems.
- Independent planning and implementation of smaller IT projects as well as participation in cross-location IT projects.
- Analyze recurring disruptions and develop sustainable solutions to improve our IT services.
- Creation, maintenance, and further development of technical documentation and IT helpdesk documentation.
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Our expectations of you
Education
- Completed IT training, e.g., as an IT specialist for system integration, an IT degree (even without a degree), or a comparable solid qualification in the IT field.
Qualifications
- Good knowledge of Windows operating systems and Microsoft 365.
- Basic knowledge in user and permission management, e.g., Active Directory and/or Entra ID.
- Good knowledge in the area of client hardware, peripherals, and basic network technology.
- Strong service orientation and enjoyment of personal collaboration with users.
- Independent, structured, and solution-oriented working style as well as a high sense of responsibility.
- Willingness to familiarize oneself with new technologies and IT systems and to continuously develop one's own expertise.
- Ability to work well in a team and enjoyment of collaborating within a cross-site IT team.
- Excellent spoken and written German skills.
Experience
- Ideally practical experience in IT helpdesk, user support, or in the administration of IT workplaces.
- Ideally, initial experience with modern endpoint management solutions such as Microsoft Intune.
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What we offer
- A modern IT landscape with Microsoft 365, hybrid cloud solutions, and contemporary endpoint management.
- Varied tasks with direct user contact and scope for own design.
- The opportunity to contribute your own ideas and to take responsibility for shaping IT projects.
- Flat hierarchies, short decision-making paths, and a appreciative as well as familial working atmosphere.
- A future-proof and permanent position in attractive office spaces in a central location in Munich.
- Flexible working hours.
- Individual and general training programs.
- An attractive and performance-based compensation.
- A diverse working environment in an internationally oriented law firm.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
HEUSSEN Rechtsanwaltsgesellschaft mbH
HEUSSEN Rechtsanwaltsgesellschaft mbH is one of the major independent business law firms in Germany, with offices in Berlin, Frankfurt, Munich, and Stuttgart. The firm provides legal advice to companies operating both nationally and internationally in various areas of business law.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Law, Finance, Economics
IT support staff
- Salary
- 41.000 to 55.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.27.447 to 34.978 € net/year · Tax class I
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
