Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will assist customers with IT challenges, from 1st Level support to installations and user management, while documenting inquiries and handling remote installations and IT projects.
Job Technologies
Your role in the team
- You assist our clients on-site with the customer / sometimes remotely with IT challenges.
- IT ranges from simple topics in 1st Level Support to complex inquiries.
- You accompany installation projects as well as daily routines.
- As the first point of contact for our clients, maintaining a friendly demeanor even in stressful situations is second nature to you.
- Prioritization, qualification, classification, as well as documentation in tickets are just as routine for you.
- You will be responsible for user management, permission assignment, and assisting with remote application installation.
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Our expectations of you
Education
- Qualified training as an IT specialist in system technology, system integration, or system electronics - lateral entrants are welcome if qualified.
Qualifications
- Good to very good knowledge of M365, with in-depth knowledge in the following areas desirable: Microsoft client and server operating systems, virtualization (VMware, Hyper-V), backup, security (firewall), networking, Active Directory, MS Exchange (classic and cloud).
- Calmness to maintain overview in hectic situations, as well as structured, precise work.
- Team-oriented with an independent work style.
- German in good written language.
- A high level of analytical thinking, motivation, enthusiasm for solving technical challenges, and willingness to engage.
- Driver's license class B (car) preferred.
Experience
- At least five years of professional experience as an IT Administrator, IT System Technician, or in a comparable position.
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What we offer
- A collegial corporate culture in an established and stable company.
- A comprehensive onboarding.
- A structured working environment.
- Customized training & certifications.
- New premises, air conditioning, fruit basket, and much more.
- Additional perks such as a job ticket.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
GFAD Systemhaus AG
The GFAD Systemhaus AG is a family-run company that provides software, IT services, hardware, and data protection. With over three decades of experience, we have the expertise to provide our clients with the best possible solutions.
Description
- Founding Year
- 1979
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Administrator / IT Service Technician Microsoft
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
