Job
In this role, you monitor the operation of parking systems, manage incidents, and coordinate maintenance. You are also responsible for the commissioning of new sites and the development of documentation and processes.
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Job technologies
Your role in the team
- As a System Operations Manager (m/f/d), you ensure that our parking systems operate reliably at all locations - including ANPR camera systems, servers, and parking meters.
- You keep the operational status in view, manage disruptions from reporting to resolution, and further develop our operational processes.
- With your technical understanding and structured working approach, you lay the foundation for a stable operation at our clients.
- Operation and monitoring of our digital parking management systems: You are responsible for the stable operation of our systems and centrally monitor the availability and system status of our cameras, parking meters, and servers.
- Incident and Disruption Management: You record disruptions, prioritize them based on impact, resolve them remotely or coordinate on-site deployment, and ensure that outages are resolved quickly and sustainably.
- Maintenance and Lifecycle: You plan maintenance, firmware and software updates, as well as component replacements, keep spare parts in stock, and monitor the condition of the systems throughout their entire lifespan.
- Commissioning of new locations: You remotely support the technical commissioning of new parking areas from our control center, set up license plate recognition, check configurations, and hand over the systems to regular operation.
- Documentation and Processes: You maintain the asset documentation (configurations, network diagrams, access credentials, fault history), standardize operational procedures, and further develop monitoring and alerting.
- Interface to Development and Customer Service: You relay operational insights to our software development team and serve as a point of contact for technical inquiries from customer service.
Our expectations of you
Education
- Solid IT qualification: You have completed an IT apprenticeship or IT degree and have gained practical experience in operating IT systems.
- Solution-oriented approach: You actively drive processes to completion, remain calm and objective even in complex disruptions, and communicate clearly with colleagues from technical, customer service, and software development teams.
Qualifications
- Structured working method: You work carefully and systematically, prioritize disruptions based on their impact, and document your work transparently.
- Technical understanding: You quickly grasp technical contexts, recognize patterns in disturbances, and develop pragmatic solutions based on that.
- Software: You have solid knowledge of Microsoft Office.
- Very good German skills: Proficiency in written and spoken communication is a prerequisite.
Experience
- Experience in IT operations: Ideally, you have gained initial experience in managing distributed systems, troubleshooting, or technical support.
- Experience with camera systems, monitoring tools, or comparable technologies is a plus.
- Experience with monitoring and ticketing systems is an advantage.
What we offer
- Security and prospects: Permanent employment contract in a growing company with a profitable business model.
- Tasks with real impact: You are responsible for the stable operation of our facilities - your work directly affects the satisfaction of our clients and the quality of our service.
- Structured environment with short decision-making paths: You work in a manageable team with clear responsibilities and direct communication - without unnecessary bureaucracy.
- Modern technology: You work with contemporary IT infrastructure and actively contribute to monitoring, alerting, and operational processes.
- Modern workplace: Our office in Dortmund is very easily accessible.
Topics you will work on
Job locations
About your employer
Loyal Parking Deutschland GmbH is an innovative company focused on the digital management and control of private parking spaces. Its services cater to clients in retail, gastronomy, and real estate, providing effective and user-friendly solutions for parking management. The company combines self-developed hardware and software with practical experience from daily operations.
- Established Company
- Onsite
- Other Sectors
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