Job
In this role, you manage major incidents, coordinate escalation cases, and develop sustainable problem-solving processes while closely collaborating with internal and external partners.
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Your role in the team
- Managing major incidents and escalations: Through your structured coordination, you ensure that critical disruptions are quickly contained and effective solutions are initiated.
- Further development of Problem Management: With your focus on sustainable solutions, you establish processes that prevent recurring incidents in the long term.
- Conducting problem management reviews: Through your regular analysis of existing processes, you identify opportunities for improvement and increase operational efficiency and stability.
- Ensuring professional responses in escalation situations: Even under pressure, you keep a cool head and make well-informed decisions that have an immediate impact.
- Analysis and assessment of incidents and issues: Drawing on your analytical skills, you identify patterns, derive well-founded actions, and develop sustainable solutions.
- Coordination of collaboration with internal and external partners: Working closely with all stakeholders, you accelerate solution-finding and ensure a smooth flow of information.
Our expectations of you
Education
- Completed degree in IT or equivalent qualification
Qualifications
- Excellent communication and presentation skills, strong organizational abilities, and the ability to work independently
- Flexibility, resilience, and a strong ability to assert yourself
- Very good German and good English skills
- Willingness to participate in on-call rotations
Experience
- Professional experience in incident and problem management, ideally in the telecommunications industry
- Experience coordinating cross-functional incident or problem management processes, as well as ITIL certification
What we offer
- Our portfolio is tailored to your needs—whether for your job, your insurance and retirement planning, or your leisure time. We offer a wide range of additional benefits!
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Die Unternehmensgruppe Deutsche Glasfaser mit Hauptsitz in Borken (NRW) plant, baut und betreibt anbieteroffene Glasfaser-Direktanschlüsse für Privathaushalte und Unternehmen. Sie engagiert sich bundesweit privatwirtschaftlich für die Breitbandversorgung ländlicher Regionen. Mit innovativen Planungs- und Bauverfahren realisiert Deutsche Glasfaser in enger Kooperation mit den Kommunen FTTH-Glasfasernetze schnell und kosteneffizient – auch im Rahmen bestehender Förderprogramme für den flächendeckenden Breitbandausbau.
- 2011
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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