Job
In this role, you will support the SAP CRM team by handling support tickets, maintaining master data, conducting evaluations, and collaborating with business units on user requests while assisting in software testing.
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Job technologies
Your role in the team
- Supporting the SAP CRM team with day-to-day operations.
- Handling and documenting support tickets in 1st-level support.
- Master data maintenance and data quality assurance in SAP CRM.
- Creation, maintenance, and modification of business partner and customer data.
- Support with user and permission requests.
- Performing standard analyses and data checks.
- Support with software rollouts and testing.
- Creation and maintenance of user documentation and work instructions.
- Support with handling service requests and routine tasks.
- Communicating with departments and users to address questions and issues.
- Pre-qualification of tickets and escalation of more complex issues to 2nd-level support.
Our expectations of you
Education
- You are currently pursuing a degree in business informatics, computer science, industrial engineering, business administration with an IT focus, or a comparable field.
Qualifications
- You are interested in business processes and ERP/CRM systems.
- You already have a good command of Microsoft Office.
- An analytical and structured approach to work is desirable.
Experience
- Initial experience with SAP, CRM systems, or data management is an advantage.
What we offer
- The wonderful feeling of being part of a well-established, financially independent family business.
- Freedom to innovate, drive innovation, and bring your own ideas to life.
- Competitive compensation with attractive additional benefits and perks.
- State-of-the-art work environment, infrastructure, and communication technologies.
- Work-life balance thanks to flexible working arrangements.
- Mobile working options.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
As the leading provider of fastening technology, EJOT Unternehmensgruppe is dedicated to serving the construction, machinery, automotive, and consumer electronics industries. With a focus on quality and innovation, we are committed to providing our customers with the best products and services possible.
- 1922
- Established Company
- Onsite, Hybrid
- Engineering Industry
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