Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this role, you serve as the primary contact for our customers, managing support requests through a ticketing system, troubleshooting issues, documenting them, and contributing to the IT infrastructure development.
Job Technologies
Your role in the team
- Is being the first point of contact for our IBH clients your dream? Do you thrive on support cases, seek solutions, and feel fulfilled when a customer is satisfied? Then you are exactly right with us.
- You prioritize support cases with our ticket system, seek solutions, and resolve the issue. Documenting the fault reports is second nature to you.
- You oversee and support the development topics of the IT infrastructure of our cloud customers.
- You are responsible for the development of new workplaces and serve as the primary contact for managing the internal infrastructure.
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Our expectations of you
Education
- You have completed vocational training in the field of Computer Science - for System Integration, Application Development, Data and Process Analysis, Digital Networking, or a comparable specialization.
Qualifications
- You have discovered the world of Linux. That's exactly what we need.
- Are you open to new opportunities and eager to expand your skills? Your team supports you and provides you with everything you need.
Experience
- You have experience in the relevant fields and are naturally enthusiastic about IT.
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What we offer
- Our colleagues are happy to share their knowledge with you. You will not be left alone and can expand your knowledge through our training series, train colleagues, or benefit from our professional development and further education offerings.
- Free choice of Linux distribution for your workplace.
- You can work optimally in our communication corners and the bright, modern offices.
- Doctor's appointment or technician at home? No problem - you have flexible working hours.
- We strengthen team spirit through regular team events and sports activities. Whether as an IT RUNNER at the TeamChallenge, as a BlueDragon on the dragon boat, or as a fan on the sidelines – we have fun.
- Childcare subsidies, company pension schemes, gift cards for shopping in your region, and Jobrad are standard benefits with us.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
IBH connect GmbH
IBH connect GmbH is an experienced IT service provider with over 30 years of expertise, specializing in IT infrastructure services, internet service providing, and data center modernization. The company operates its own data centers in Dresden and offers comprehensive solutions for medium-sized enterprises, public institutions, and hospitals. With a dedicated team of 50 to 99 employees, IBH connect ensures modern and secure IT infrastructures.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
