Job
In this role, you analyze issues in SAP Business One and other software solutions, address customer inquiries, document solutions, and assist with configuration problems in purchasing, sales, and production.
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Job technologies
Your role in the team
- You provide support to our customers via phone, email, and through our ticket system YouTrack.
- You investigate disruptions in SAP Business One and our proprietary software solutions, systematically identify causes, and develop solutions.
- You assist our customers with questions about our products, especially in the context of PPS.pro, CRM.pro, BDE.pro, and other extensions.
- You analyze error messages, log files, interfaces, and web services, and assist with configuration and installation issues.
- You assist users with issues in purchasing, sales, inventory, production, and finance.
- You prioritize support requests, document your work, and coordinate complex cases with development and consulting.
- You recognize recurring problems, document solutions, and contribute ideas to improve our products and support processes.
Our expectations of you
Education
- A completed IT apprenticeship, for example as an IT specialist for system integration or application development, a comparable degree, or relevant practical experience.
Qualifications
- Technical understanding of Windows environments, client-server applications, and basic network concepts.
- A structured, analytical, and solution-oriented way of working.
- Enjoyment in direct customer contact as well as clear and friendly communication.
- Self-initiative, sense of responsibility, and team skills.
- Very good German skills and good English skills for technical communication.
Experience
- Experience in IT support, technical application support, or in managing enterprise software.
What we offer
- A diverse activity at the intersection of customers, software, and technology.
- Direct insight into various companies and business processes.
- Working with SAP Business One and our own software products.
- Close collaboration with experienced colleagues from support, consulting, and development.
- The opportunity to develop professionally and technically and to take on responsibility.
- Short decision-making paths and flat hierarchy.
- Community within a highly motivated and collegial team.
- A high degree of responsibility and independence.
- Development of cross-functional competencies.
- Attractive, performance-oriented compensation.
- Company pension scheme.
- Free hot and cold beverages in the offices.
- Regular company and team events (annual celebration, family day, quarterly meeting, etc.).
- Internal and external training.
- Occupational health management (EGYM Wellpass).
- Flexible working hours.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
We have been developing custom solutions for production, trade, and service companies since 1978. We are one of the most successful Business One partners in Germany, and we have the right solution for your company too, so that you can become more efficient and successful.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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