Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 53.000 to 72.000€ gross/year
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage and optimize the Citrix ADC platform, develop automation processes, analyze performance, and handle complex 2nd and 3rd level support inquiries.
Job Technologies
Your role in the team
- Assumption of tasks for operational stabilization and optimization of the Citrix ADC platform
- Planning, administration, configuration, and troubleshooting of Citrix ADC (Load Balancing, GSLB, Gateway, AAA, SSL/TLS)
- Development and further development of automation processes (Terraform/Ansible desirable)
- Monitoring, performance analysis, and error handling in second and third level
- Close collaboration with Service Management, Architecture, Network, and Security to implement core concepts
- Change, Release, and Configuration Management
- Creation, maintenance, and further development of technical documentation
- Assumption of subproject tasks to fulfill contractual obligations
- Assumption of on-call duty
- Troubleshooting or configurations in the on-site data center
- Analysis and resolution of forwarded tickets from 1st-level support, e.g., software errors, hardware issues.
- Error analysis: Conducting detailed diagnostics via remote support to identify the cause of issues.
- Documentation: Maintenance of knowledge bases (BeWiki) with solutions and documentation of ticket processing in ticket systems Maximo
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Our expectations of you
Education
- Bachelor's degree in an IT-related program or a recognized vocational training in an IT profession, alternatively at least 5 years of professional experience in an IT environment
Qualifications
- Certification in IT Service Management ITIL Foundation
- Willingness to undergo security check SÜ 2
- Very good language skills in German (at least C1) as well as good English skills (at least B1) are mandatory.
Experience
- Professional experience in operating Citrix ADC / NetScaler in complex environments (5 years)
- Professional experience in 2nd- and 3rd-level support including analysis of complex incidents (5 years)
- Experience in planning, controlling, and implementing complex changes (5 years)
- Experience in performance optimization as well as high availability and redundancy concepts (5 years)
- Experience in automation within the ADC environment (e.g., Ansible, Terraform, scripting) (3 years)
- Experience in operating IT services in security-critical or regulated environments (3 years)
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What we offer
- This position offers long-term prospects with the possibility of subsequent permanent employment.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding Year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Workingconditions
3.6Engineering
3.2Career Growth
3.2Culture
3.5
IT system engineer
- Salary
- 53.000 to 72.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.33.927 to 43.699 € net/year · Tax class I
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
