Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage customer support in the automotive sector, assist with technical inquiries, document support requests, and collaborate closely with the development team for solution finding.
Job Technologies
Your role in the team
- Support and assistance for our customers in the dealership and workshop environment via telephone and email.
- Support with technical questions related to our software solution.
- Receipt, documentation, and prioritization of support requests.
- Follow-up on support cases and coordination with our development team to find solutions.
- Support in project management, for example in organization, documentation, and deadline tracking.
- Participation in the optimization of support and digitization processes.
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Our expectations of you
Education
- Ongoing studies, ideally in the field of Business Informatics, Computer Science, Business Administration, Industrial Engineering, or a comparable discipline.
Qualifications
- Interest in software solutions, digitalization, and technical processes.
- Strong communication skills and enjoyment in dealing with customers.
- Calmness and composure even in challenging situations.
- Structured, independent, and reliable work approach.
- Good knowledge of the standard Microsoft Office applications.
Experience
- Initial experience in customer service, support, or the automotive environment is advantageous but not a prerequisite.
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What we offer
- Practical insights into the digitalization of the automotive industry.
- Participation in exciting projects in the automotive dealership and workshop environment.
- Close collaboration with experienced consultants, developers, and clients.
- Independent tasks with room for your own ideas.
- Flexible working hours that are well compatible with your studies.
- Option for remote work after onboarding.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Tiemeyer AG
Seit nunmehr über 65 Jahren steht der Name TIEMEYER im Ruhrgebiet für Tradition, Erfahrung und Fortschritt in Sachen Fahrzeug und Fahrzeugtechnik. Die Tiemeyer Gruppe vertreibt als eine der größten Automobilhandelsgruppen im Ruhrgebiet derzeit an 12 Standorten Fahrzeuge der Marken Audi, Volkswagen, SEAT und Volkswagen Nutzfahrzeuge.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Student Trainee Technical Support - Automotive & Digitalization
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
