Job
- Level
- Experienced
- Location
- Berlin, Hanover
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Technologies
Your role in the team
- You will monitor the cloud services provided by Hornetsecurity and work on continuously improving our service quality.
- You analyze and resolve problems our sales partners and customers encounter when using Hornetsecurity services.
- You configure and analyze services on a technical level.
- You provide technical support and assist our sales partners and customers via ticket system, chat and telephone.
- You create and maintain our internal and external knowledge base, FAQs and documentation.
- You will work in a reliable shift system with early and day shifts.
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Our expectations of you
Education
- You have completed IT training or a comparable qualification.
Qualifications
- You have basic knowledge of Linux and ideally have LPIC 1.
- You impress with your customer- and service-oriented thinking and actions.
- You are characterized by reliability and good work organization.
- You enjoy learning new things and want to further develop your knowledge.
- You are communicative and have very good German and English skills.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Hornetsecurity GmbH
Hornetsecurity is a leading German provider of cloud security services, protecting the IT infrastructure, digital communications and data of businesses and organizations of all sizes. Its services are delivered through 9 globally redundant facilities. The product portfolio includes all key areas of email security, from spam and virus filtering to legal compliance archiving and encryption, as well as protection against CEO fraud and ransomware.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2007
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Berlin, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
