Job
In this role, you handle IT service requests, support customers in maintaining Microsoft 365, and administer systems with RMM tools like NinjaOne while troubleshooting network issues and documenting solutions.
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Job technologies
Your role in the team
- Supporting our customers as a generalist in IT services
- Handling requests and incidents via our ticketing system in compliance with defined SLAs
- Monitoring and management of systems using RMM tools such as NinjaOne
- Support and administration in Microsoft 365, Active Directory, and Entra ID
- Support for Windows clients, Windows servers, and standard software
- Initial troubleshooting in the area of network and IT infrastructure
- Maintaining documentation and the wiki
- Occasional on-site assignments at our customers’ locations
Our expectations of you
Education
- Completed vocational training as an IT specialist in system integration (m/f/d), or at least two years of professional experience in IT support
Qualifications
- Reliable and goal-oriented approach to work, with a high degree of initiative
- Professional, customer-oriented demeanor and excellent communication skills
- A self-reflective approach to work and a passion for working in a team
- Class B driving licence
- German at native-speaker level (C2) and strong written and spoken English skills
- Curiosity and a desire to learn something new every day—that’s exactly what our job is all about.
Experience
- Experience with ticketing systems, RMM tools, and Microsoft 365
What we offer
- Fair and decent pay
- Permanent employment contract and 30 days of vacation
- Up to 2 days of working from home per week after onboarding
- Modern, air-conditioned office in a central location in Fulda
- Top-notch equipment: up-to-date laptops, dual screens, ergonomic chairs, and large height-adjustable desks
- Continuing education, external training, and internal knowledge sharing within the team
- Free coffee, tea, soft drinks, muesli, and the occasional sweet treat
Benefits
Work-Life-Integration
Job locations
About your employer
FI Services GmbH, operating under the brand COMPOSE IT, is a renowned IT system house based in Fulda, Germany. The company provides a wide range of IT services, including managed services, helpdesk, and IT security, particularly for medium-sized businesses. COMPOSE IT places great emphasis on reliable IT operations and supports its clients in implementing and managing cloud and on-premise solutions.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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