Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Onsite
Job Summary
In this role, you will accompany clients of the savings bank financial group throughout the lifecycle of IT services, support onboarding, and develop long-term relationships through structured communication and process optimization.
Your role in the team
- You accompany multiple institutes and companies of the Sparkassen-Finanzgruppe throughout the entire lifecycle of our services - from acquisition through onboarding to long-term collaboration.
- They already assist in the acquisition phase with technical and organizational questions, subsequently support the onboarding of new clients, and develop existing customer relationships for the long term.
- In this role, you are the central point of contact for executive boards, IT management, and organizational responsible persons on the client side, as well as for our technical teams.
- You combine customer understanding, organizational talent, and technical interest to ensure that requirements are transformed into successful services.
- Management and facilitation of customer onboarding.
- Coordination of organizational, technical, and contractual arrangements.
- Support of authorization, compliance, and approval processes.
- Analysis and optimization of operational and support processes.
- Alignment of requirements between clients and our technical teams.
- Management and development of customer relationships at executive level.
- Support of the sales team during the acquisition phase.
- Support for service rollouts, performance enhancements, and on-site workshops.
- Joint development of new services with customers and business units.
- Ensuring professional and binding communication.
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Our expectations of you
Qualifications
- More important than a specific CV is for us your ability to structure complex situations, take responsibility, and bring people together.
- Ideally, you have:
- Enjoyment in collaborating with clients and internal teams.
- A confident demeanor when interacting with executives and decision-makers.
- Interest in technical contexts and IT operational processes.
- A structured and self-reliant way of working.
- Excellent communication skills.
- The ability to understand complex topics and develop practical solutions.
- You don't have to be a banking specialist.
- It is important that you understand the basic structures of a savings bank or are interested in familiarizing yourself with the specifics of the savings bank organization.
Experience
- Experience in managing IT services, projects, or client relationships.
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What we offer
- Varied tasks instead of standardized daily business.
- Collaboration with numerous institutes of the Sparkassen-Finanzgruppe.
- Insights into various organizational and IT operational models.
- Active co-creation of new services and processes.
- Short decision-making paths and a high degree of personal responsibility.
- Supporting clients from initial discussions through to long-term collaboration.
- A growing business area with long-term prospects.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
axilaris GmbH
As a leading IT service provider, axilaris GmbH offers small and medium-sized businesses the complete package of IT infrastructure services and custom software development. With over 120 employees, we are dedicated to providing our clients with the best possible service and support.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2003
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer Manager IT Services
- Location
- Chemnitz
- Working Model
- Onsite
- Diversity
- Open for all genders
