Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Weißensberg
- Working Model
- Onsite
Job Summary
In this role, you will be the primary point of contact for IT inquiries, handle service requests and IT issues, coordinate external service providers, and support IT projects while documenting IT processes.
Job Technologies
Your role in the team
- Contact person for employees, departments, and external service providers regarding IT-related issues.
- Coordination and management of external IT service providers.
- Processing, analysis, and classification of service requests and IT incidents.
- Support in 1st- and 2nd-level support.
- Supervision and support of IT projects.
- Documentation of disruptions, solutions, and IT processes.
- Interface function between business units, IT service providers, and the internal IT team.
- Ensuring the timely processing of support requests.
- Participation in the continuous development and optimization of the IT infrastructure.
- Support in the management of hardware, software, and Microsoft systems.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration (m/f/d), IT system administrator (m/f/d), or a comparable qualification.
- Alternatively, training or studies in the field of computer science, business informatics, or information technology.
Qualifications
- Good knowledge in the areas of IT infrastructure, hardware, Microsoft Windows, and Microsoft applications.
- Structured, autonomous, and solution-oriented way of working.
- Strong service and customer orientation.
- Strong communication skills and team player.
- Willingness to work on-site as the central contact person for IT topics.
Experience
- Professional experience in 1st Level Support, 2nd Level Support, or IT Service Management.
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What we offer
- Direct employment with the company.
- Flexible working hours through a modern flextime model.
- Individual training and further education programs.
- Flat hierarchies and an open corporate culture.
- Collegial team with intensive knowledge exchange.
- Regular team and company events.
- JobRad, EGYM Wellpass and other health services.
- Company pension scheme.
- Asset-building benefits.
- Travel allowances, canteen, and childcare subsidies.
- Long-term perspective in a forward-looking technology company.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
expertum Holding GmbH
expertum Holding GmbH is a leading provider in the personnel services industry, specializing in the recruitment of specialists and executives for various industries. The company has over 45 locations in Germany and Austria.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Location
- Weißensberg
- Working Model
- Onsite
- Diversity
- Open for all genders
