Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
You handle customer requests using tools, coordinate technician deployments, and ensure efficient compliance with service level agreements, including organization and communication with internal and external partners.
Your role in the team
- Tool-supported acceptance, qualitative review and assessment, as well as further processing and disposition of cases that require a technician on-site (Incidents, Requests, Change).
- Timely and cost-effective scheduling of assignments as well as adherence to and monitoring of the agreed Service Level.
- Support for IT service technicians in fulfilling their tasks.
- Communication with user representatives, users, external companies, and internal interfaces.
- Support with organizational and administrative tasks.
- Participation in and coordination of projects and subprojects.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed vocational training in the IT field or a comparable qualification.
Qualifications
- Strong IT affinity as well as solid knowledge in working with ticket systems, service times (SLAs), and SINA-WS.
- Desirable: Knowledge in the field of IT backbone networks (LAN, WAN, WLAN).
- Negotiation-level German skills.
Experience
- Relevant professional experience, such as as an IT service technician in field service, is an advantage.
- Knowledge of the specificities of the Bundeswehr client and experience in working with clients from the public sector are advantageous.
This text has been machine translated. Show original
What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, respectful interaction and a strong team spirit are fundamental.
- BWI offers a competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We offer you flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account for purposes such as a sabbatical.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- In addition to the option to lease a JobRad, you will benefit from numerous offers in the fields of sports and nutrition.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
IT Dispatcher Deployment Control
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
