Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bochum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd-level support inquiries, analyze and resolve technical issues in hardware and software areas, and coordinate internal IT workstation relocations using a JIRA ticketing system.
Job Technologies
Your role in the team
- You handle telephone and on-site support in 2nd-level support and are available confidently and performance-oriented for technical issues, especially in the upper management sector.
- With the help of our JIRA ticket system, you manage ticket acceptance, creation, prioritization, and processing, as well as forwarding and tracking tickets to downstream IT departments and external service providers.
- You analyze incoming hardware and software disruptions via phone, remote, and on-site, and resolve complex issues in the downstream 3rd Level / BackOffice.
- Supporting the ordering process for hardware, software, accessories, and services as well as coordinating/performing in-house IT workstation relocations are also part of your responsibilities.
- Exciting: You can support project work and thus have a direct impact on the company's performance.
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Our expectations of you
Education
- You have completed training in the field of information technology or have a commercial qualification with experience in the IT environment.
Qualifications
- You are confident and experienced in handling Microsoft Office 2016/O365, PC operating systems and Windows 11, virtual applications under Citrix, as well as Apple devices.
- You impress with your customer-oriented approach and are able to prioritize topics by importance and choose the appropriate communication method across different hierarchical levels.
- Good knowledge in the area of SAP (ERP, CRM), client/server applications, and networking is advantageous, but not mandatory.
Experience
- In addition, you bring several years of practical professional experience in IT end-user support for hardware and standard applications, as well as good hardware and software knowledge (PCs, notebooks, and mobile devices).
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What we offer
- You work in a permanent employment relationship in a dynamically growing company.
- In addition, you will receive a compensation package commensurate with your responsibilities, including voluntary social benefits such as an employee stock ownership plan, company pension scheme, and asset-building benefits.
- Your workplace is located—in accordance with the site—in a modern working environment including an employee casino with a coffee bar, free parking with e-charging stations, and good public transport and bike path connections.
- Working from home? We offer flexible remote work with adaptable working hours. Additionally, there are personalized training programs and development opportunities.
- Exciting challenges and the opportunity to actively and independently shape topics.
- Offers for employee health, e.g., discounted gym memberships, flu vaccination, Jobrad (including e-bike), etc.
- We assist with finding accommodation within our existing properties, subject to availability, so that you can arrive quickly and hassle-free.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- 🏠Home Office
- ⏸Educational Leave/Sabbatical
- ⏰Flexible Working Hours
More net
Food & Drink
Job Locations
This is your employer
Deutsche Wohnen AG
At Deutsche Wohnen, we are one of the leading publicly-listed real estate companies in Europe. With our approximately 1,300 employees, we see it as our challenge and social responsibility to provide urgently needed housing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Construction, Real Estate, Building Services
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.2
Engineering
3.2Culture
3.2Career Growth
3.0Workingconditions
3.6
IT Back Office 2nd Level Support Staff
- Location
- Bochum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
