Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Meppen
- Working Model
- Onsite
Job Summary
In this role, you will handle incidents and service requests in 1st and 2nd level support, document tickets, check their quality and support the improvement of service processes.
Your role in the team
- Receipt and processing of disturbances and service requests within the scope of 1st and 2nd level support.
- Structured recording, assessment, and documentation of tickets in the system.
- Processing incoming inquiries according to defined guidelines, as well as forwarding or escalating in the case of more complex issues.
- Review of ticket quality in terms of completeness, transparency, and correct classification.
- Creation of reports and support in the continuous improvement of service processes.
- Management of user accounts and participation in the organization and assignment of access rights.
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Our expectations of you
Education
- Completed training in the IT field (e.g., Fachinformatik Systemintegration) or a comparable qualification.
Qualifications
- Routine in handling common ticketing systems.
- Analytical approach as well as a structured and meticulous way of working.
- Good communication skills and strong service orientation.
- Basic knowledge of IT Service Management (e.g., according to ITIL) is an advantage.
- Good knowledge of German as well as basic spoken and written English skills.
Experience
- Initial practical experience in IT support, preferably in 1st and 2nd level.
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What we offer
- Pleasant working environment in a growing medium-sized company within an internationally active corporate group.
- Secure job with market-appropriate remuneration as well as additional benefits such as bike leasing, corporate fitness, and employee perks.
- Additional social benefits, such as company pension schemes and health insurance.
- Flexible working hours through a 35-hour workweek and flextime.
- Discounted, balanced catering options on site.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stellenwert GmbH
Stellenwert GmbH is a young company specializing in personnel consulting and IT services. It combines the advantages of a owner-managed business with a strong network. The flexible work environment allows employees to be creative and develop themselves.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT support staff
- Location
- Meppen
- Working Model
- Onsite
- Diversity
- Open for all genders
