Job
In this role, you will handle incidents and service requests in 1st and 2nd level support, document tickets, check their quality and support the improvement of service processes.
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Your role in the team
- Receipt and processing of disturbances and service requests within the scope of 1st and 2nd level support.
- Structured recording, assessment, and documentation of tickets in the system.
- Processing incoming inquiries according to defined guidelines, as well as forwarding or escalating in the case of more complex issues.
- Review of ticket quality in terms of completeness, transparency, and correct classification.
- Creation of reports and support in the continuous improvement of service processes.
- Management of user accounts and participation in the organization and assignment of access rights.
Our expectations of you
Education
- Completed training in the IT field (e.g., Fachinformatik Systemintegration) or a comparable qualification.
Qualifications
- Routine in handling common ticketing systems.
- Analytical approach as well as a structured and meticulous way of working.
- Good communication skills and strong service orientation.
- Basic knowledge of IT Service Management (e.g., according to ITIL) is an advantage.
- Good knowledge of German as well as basic spoken and written English skills.
Experience
- Initial practical experience in IT support, preferably in 1st and 2nd level.
What we offer
- Pleasant working environment in a growing medium-sized company within an internationally active corporate group.
- Secure job with market-appropriate remuneration as well as additional benefits such as bike leasing, corporate fitness, and employee perks.
- Additional social benefits, such as company pension schemes and health insurance.
- Flexible working hours through a 35-hour workweek and flextime.
- Discounted, balanced catering options on site.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Stellenwert GmbH is a young company specializing in personnel consulting and IT services. It combines the advantages of a owner-managed business with a strong network. The flexible work environment allows employees to be creative and develop themselves.
- Startup
- Onsite, Hybrid
- Consulting
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