Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich, Würzburg, Landshut, Bayreuth
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate the integration of new customers into the data center, handle inquiries, document processes in Jira and Salesforce, and enhance service quality through targeted optimizations.
Job Technologies
Your role in the team
- You coordinate the onboarding of new clients and the termination of collaborations in the AKDB data center - from scheduling and internal coordination to complete documentation.
- You review incoming customer orders, plan the next steps, and ensure that changes are implemented transparently and on time.
- You are the primary contact for our clients and handle inquiries via phone and the ticket system at first level and partially at second level.
- In case of disruptions and escalations, you coordinate communication and processes, maintain the relevant tickets, and keep customers and internal stakeholders informed.
- You document processes in Jira, Salesforce, and Confluence and create clear FAQs and guides for our customer portal.
- You manage multiple topics in parallel, identify optimization potentials, and collaboratively develop processes and service quality with the involved teams.
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Our expectations of you
Education
- You have completed training in the commercial or IT sector or possess a comparable qualification.
Qualifications
- You work in a structured and forward-looking manner, set clear priorities, and keep an overview even when handling multiple tasks simultaneously.
- You communicate clearly and confidently with clients as well as internal interfaces and have very good written and spoken English skills.
- You have near-native proficiency in German (at least at C1 level) in speaking and writing.
Experience
- You have experience in supporting and advising clients, ideally in the field of IT services or technical solutions.
- You have experience in planning tasks or projects, coordinating different stakeholders, and reliably tracking the implementation.
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What we offer
- Approachable, value-driven leadership and corporate culture that supports innovative and autonomous working.
- Motivated team and exciting as well as challenging tasks.
- Secure job with an attractive salary and usually permanent contracts.
- Flexible working hours: flexitime and up to 60% remote work.
- 30 vacation days plus three paid days off per year.
- Workation: up to 30 days within the European Economic Area (including Iceland, Liechtenstein, Norway, and Switzerland) with team coordination.
- Part-time studies, targeted training, and talent management for personal development.
- Modern, centrally located offices with a rooftop terrace, underground parking, and a pleasant working environment.
- Corporate benefits, e.g., discounted Germany ticket, subsidized childcare, and rotating employee events.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
AKDB
The Anstalt für Kommunale Datenverarbeitung in Bayern is a leading IT service provider in Germany. As a complete provider, it supplies software solutions and services for all core areas of municipal administration.
Description
- Founding Year
- 1971
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.2Engineering
3.2Culture
3.5Workingconditions
4.0
Customer Service Manager IT Data Center
- Location
- Munich, Würzburg, Landshut, Bayreuth
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
