Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Euskirchen, Berlin, Siegburg, Osnabrück
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support customers with technical inquiries, analyze their requirements, implement software solutions, and systematically handle support requests in a ticketing system while resolving issues.
Job Technologies
Your role in the team
- In this position, you are an important interface between our clients, their IT environments, and our software development. You ensure that our solutions can be reliably deployed, technical issues are systematically resolved, and our clients' requirements are understood and incorporated into further development.
- You support our customers with technical questions regarding our software and system solutions and are one of their points of contact during ongoing operations.
- You gather requirements from our clients, analyze and specify them, and coordinate possible solutions with our specialist and development teams.
- You systematically record support requests, requirements, and bugs in our ticketing system, prioritize them, and oversee their resolution until completion.
- You analyze technical issues and systematically narrow down errors. In doing so, you either resolve problems yourself or prepare them in a way that our software development team can address them specifically.
- You install and configure our software solutions in our clients' IT environments and support updates, rollouts, and system migrations.
- You test new features, updates, and bug fixes, thereby supporting quality assurance before deployment.
- You manage and administer our internal IT systems and support their further development.
- You create and maintain technical documentation for our systems, installations, and customer environments.
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Our expectations of you
Qualifications
- Technical understanding and communication skills are equally important. You should enjoy solving technical problems and working together with customers and colleagues to find good solutions.
- You are familiar with Windows and/or Linux systems and can navigate confidently in technical IT environments.
- You have a basic understanding of networks, databases, and IT infrastructures.
- You can analyze technical problems in a structured manner, narrow down the issues, and document them comprehensively.
- You can gather requirements from users, ask the right questions, and derive concrete technical tasks from them.
- You enjoy communicating with clients and can explain technical contexts in an understandable way.
- You work independently, in a structured and reliable manner, and you keep an overview even when handling multiple topics simultaneously.
- Quality and a responsible handling of sensitive information are a matter of course for you.
- You have good German and English skills.
Experience
- You bring practical experience from an IT environment, such as system administration, application support, technical support, or a comparable activity.
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What we offer
- Flexible work models - tailored to the project, task, and team.
- A lot of creative freedom - short decision-making processes, personal responsibility, and room for your own ideas.
- Individual development - Training courses, certifications, and conferences support your professional and personal growth.
- Structured onboarding - targeted familiarization with a dedicated contact person.
- Working with current technologies - from modern software development to Geo-IT and data analysis to AI.
- Space for innovation - your own ideas and new technologies can be shaped with us from conception to productive deployment.
- Individual development prospects - with the opportunity to take on more responsibility professionally or organizationally.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
promegis Gesellschaft für Geoinformationssysteme mbH
Die promegis GmbH bietet Softwarelösungen für die Erfassung, Analyse, Verarbeitung und Präsentation von (Geo)informationen für die unterschiedlichsten Anwendungsbereiche und Branchen: von der öffentlichen Verwaltung über die Energie- und Versorgungswirtschaft bis hin zum militärischen Nachrichtenwesen und militärischen Aufklärung.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT System Engineer / Application Support
- Location
- Euskirchen, Berlin, Siegburg, Osnabrück
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
