Job
In this role, you analyze technical issues in 2nd Level Support, develop solutions, install and configure systems, assist with projects, and advise our clients on IT-related questions.
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Job technologies
Your role in the team
- The IT Administrator/Supporter in 2nd Level Support is an IT expert with additional specialization(s) — e.g., firewall administration — responsible for handling complex technical inquiries and issues that cannot be resolved in 1st Level Support.
- You analyze upcoming tasks or disruptions and develop solutions based on that.
- Furthermore, you support, advise, and train our customers' users on more complex IT-related issues.
- You are responsible for the installation and configuration of core systems and participate in project implementation, possibly in a leadership role.
- You can expect diverse and interesting tasks within a cross-location team.
- Professional support and system administration at 1st level.
- Processing of service and change requests.
- Incident management, error analysis, and troubleshooting.
- Further processing of pre-qualified tasks and issues from Team 1st Level Support.
- Installation/configuration of systems and services.
- Participation in the implementation of projects.
- Creation and updating of our technical documentation.
- Support in testing and implementing new technologies.
- Technical customer consulting.
- Support of the sales team in preparing offers (Technical Presales Support).
- Recording and documenting your activities in the ticketing system.
Our expectations of you
Education
- Completed training as a Fachinformatiker* Systemintegration or a comparable qualification or training.
Qualifications
- You are a versatile professional with additional specializations or aspirations to acquire them.
- Very good and up-to-date knowledge of administration and operation of Windows-based servers and clients.
- Good knowledge of administering Microsoft 365 services.
- Good knowledge of firewall and/or network technology.
- Independent, meticulous, and solution-oriented way of working.
- You are a team player - collaboration at a distance and with virtual teams is no problem either.
- Good communication skills.
- German from C1 level, English from B1 level.
- Willingness to continuous learning is mandatory.
- Knowledge of administering WatchGuard or Sophos Firewalls is desirable.
- Knowledge of Linux system administration is desirable.
- Manufacturer certifications or comparable qualification proofs are an advantage.
Experience
- Experience level: at least 1 year of professional practice in a comparable role.
- You have already gained experience in a system house.
What we offer
- A varied and interesting activity within a medium-sized corporate group.
- Modern work tools, laptop.
- Mobile working is possible.
- Opportunities for further training and development.
- A collegial and respectful working environment with an open communication culture (using informal address).
- Flat hierarchy and short decision-making paths.
- Benefits such as company pension scheme, e-bike leasing, free parking, company car for field service, etc.
- Transparency is important to us: We are happy to explain the compensation during the further application process, based on your qualifications and experience.
- The position can also be filled on a part-time basis (minimum of 20 hours per week).
Benefits
Work-Life-Integration
Job locations
About your employer
Die SkySystems IT GmbH widmet sich bereits seit Jahren ausführlich dem Thema Datenschutz und beschäftigt zertifizierte Datenschutzbeauftragte.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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