Level
Experienced
Location
Lippstadt
Working Model
Hybrid, Onsite
Job Field
IT, Support, System
Employment Type
Part Time/Full Time
Contract Type
Permanent employment

Job Summary

In this role, you analyze technical issues in 2nd Level Support, develop solutions, install and configure systems, assist with projects, and advise our clients on IT-related questions.

Job Technologies

Your role in the team

The IT Administrator/Supporter in 2nd Level Support is an IT expert with additional specialization(s) — e.g., firewall administration — responsible for handling complex technical inquiries and issues that cannot be resolved in 1st Level Support.
You analyze upcoming tasks or disruptions and develop solutions based on that.
Furthermore, you support, advise, and train our customers' users on more complex IT-related issues.
You are responsible for the installation and configuration of core systems and participate in project implementation, possibly in a leadership role.
You can expect diverse and interesting tasks within a cross-location team.
Professional support and system administration at 1st level.
Processing of service and change requests.
Incident management, error analysis, and troubleshooting.
Further processing of pre-qualified tasks and issues from Team 1st Level Support.
Installation/configuration of systems and services.
Participation in the implementation of projects.
Creation and updating of our technical documentation.
Support in testing and implementing new technologies.
Technical customer consulting.
Support of the sales team in preparing offers (Technical Presales Support).
Recording and documenting your activities in the ticketing system.

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Our expectations of you

Education

Completed training as a Fachinformatiker* Systemintegration or a comparable qualification or training.

Qualifications

You are a versatile professional with additional specializations or aspirations to acquire them.
Very good and up-to-date knowledge of administration and operation of Windows-based servers and clients.
Good knowledge of administering Microsoft 365 services.
Good knowledge of firewall and/or network technology.
Independent, meticulous, and solution-oriented way of working.
You are a team player - collaboration at a distance and with virtual teams is no problem either.
Good communication skills.
German from C1 level, English from B1 level.
Willingness to continuous learning is mandatory.
Knowledge of administering WatchGuard or Sophos Firewalls is desirable.
Knowledge of Linux system administration is desirable.
Manufacturer certifications or comparable qualification proofs are an advantage.

Experience

Experience level: at least 1 year of professional practice in a comparable role.
You have already gained experience in a system house.

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What we offer

A varied and interesting activity within a medium-sized corporate group.
Modern work tools, laptop.
Mobile working is possible.
Opportunities for further training and development.
A collegial and respectful working environment with an open communication culture (using informal address).
Flat hierarchy and short decision-making paths.
Benefits such as company pension scheme, e-bike leasing, free parking, company car for field service, etc.
Transparency is important to us: We are happy to explain the compensation during the further application process, based on your qualifications and experience.
The position can also be filled on a part-time basis (minimum of 20 hours per week).