Job
In this role, you will own the RUN pillar of the DTC ecosystem, manage daily L2/L3 incidents, coordinate releases, optimize processes, and act as the primary IT contact for business stakeholders.
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Job technologies
Your role in the team
- Own the RUN pillar of the DTC ecosystem, ensuring stable, SLA compliant operations while supporting GOVERN activities in collaboration with Solution Architects.
- Manage day-to-day L2/L3 incidents, service requests, and feature requests, including root cause analysis, resolution, and continuous improvement delivery.
- Act as the primary IT contact for business stakeholders, capturing and translating functional and technical requirements into sustainable solutions.
- Führen Sie kontinuierliche Verbesserungen durch einen strukturierten Feature-Request-Prozess und identifizieren Sie proaktiv Service-Lücken, Effizienzsteigerungen und Kosteneinsparpotenziale.
- Coordinate releases, upgrades, migrations, and system updates across the application landscape, ensuring architectural alignment with IT standards.
- Monitor service delivery performance using SLAs and KPIs, ensuring agreed service levels are consistently met.
- Collaborate closely with Solution Architects to jointly own platform governance, standards, and compliance with non-functional requirements (security, performance, legal).
- Liaise with external service providers and coordinate with internal teams including eCom, CRM, PMO, IT, Digital, Engineering, and Product Management.
- Contribute to solution design, technical specifications, and documentation, including diagrams and process flows.
- Coachen and supporting team members while ensuring adherence to IT policies, principles, and guidelines.
Our expectations of you
Education
- Bachelor's or Master's degree in IT, Computer Science, or a related field.
Qualifications
- Exposure to Retail, E-Commerce, and Salesforce Order Management is advantageous.
- Strong communication skills, fluency in English, and ability to work in an international environment.
- High ownership mindset, adaptability to change as well as strong interpersonal skills.
Experience
- Extensive experience in Salesforce Core architecture, development, or support.
- Hands-on experience in at least two of: Service Cloud, Loyalty Cloud, Data 360.
- Experience in Service Delivery, Incident Management, or Operations (ITIL preferred).
What we offer
- CYBEX operates globally and has employees from copious nations.
- If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place.
- You will have the opportunity to develop your personal profile in an international environment.
- As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities.
- At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love.
- These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.
- In addition to a competitive salary, attractive annual leave, and discounts on our products, you'll have the chance to develop your personal profile in an international environment.
Topics you will work on
Job locations
About your employer
Founded in 2005, CYBEX is a leading manufacturer of child safety products based in Bayreuth, Germany. The company offers a wide range of products, including car seats and strollers, and operates internationally.
- Established Company
- Onsite
- Consumer Goods, Branded Goods
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