Job
- Level
- Experienced
- Location
- Bayreuth
- Working Model
- Onsite
- Job Field
- Application, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will own the RUN pillar of the DTC ecosystem, manage daily L2/L3 incidents, coordinate releases, optimize processes, and act as the primary IT contact for business stakeholders.
Job Technologies
Your role in the team
- Own the RUN pillar of the DTC ecosystem, ensuring stable, SLA compliant operations while supporting GOVERN activities in collaboration with Solution Architects.
- Manage day-to-day L2/L3 incidents, service requests, and feature requests, including root cause analysis, resolution, and continuous improvement delivery.
- Act as the primary IT contact for business stakeholders, capturing and translating functional and technical requirements into sustainable solutions.
- Führen Sie kontinuierliche Verbesserungen durch einen strukturierten Feature-Request-Prozess und identifizieren Sie proaktiv Service-Lücken, Effizienzsteigerungen und Kosteneinsparpotenziale.
- Coordinate releases, upgrades, migrations, and system updates across the application landscape, ensuring architectural alignment with IT standards.
- Monitor service delivery performance using SLAs and KPIs, ensuring agreed service levels are consistently met.
- Collaborate closely with Solution Architects to jointly own platform governance, standards, and compliance with non-functional requirements (security, performance, legal).
- Liaise with external service providers and coordinate with internal teams including eCom, CRM, PMO, IT, Digital, Engineering, and Product Management.
- Contribute to solution design, technical specifications, and documentation, including diagrams and process flows.
- Coachen and supporting team members while ensuring adherence to IT policies, principles, and guidelines.
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Our expectations of you
Education
- Bachelor's or Master's degree in IT, Computer Science, or a related field.
Qualifications
- Exposure to Retail, E-Commerce, and Salesforce Order Management is advantageous.
- Strong communication skills, fluency in English, and ability to work in an international environment.
- High ownership mindset, adaptability to change as well as strong interpersonal skills.
Experience
- Extensive experience in Salesforce Core architecture, development, or support.
- Hands-on experience in at least two of: Service Cloud, Loyalty Cloud, Data 360.
- Experience in Service Delivery, Incident Management, or Operations (ITIL preferred).
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What we offer
- CYBEX operates globally and has employees from copious nations.
- If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place.
- You will have the opportunity to develop your personal profile in an international environment.
- As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities.
- At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love.
- These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.
- In addition to a competitive salary, attractive annual leave, and discounts on our products, you'll have the chance to develop your personal profile in an international environment.
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Topics You Will Work On
Job Locations
About Your Employer
CYBEX
Founded in 2005, CYBEX is a leading manufacturer of child safety products based in Bayreuth, Germany. The company offers a wide range of products, including car seats and strollers, and operates internationally.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consumer Goods, Branded Goods
Solution Architect D2C Operations
- Location
- Bayreuth
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
