Job
In this role, you ensure reliable IT support for our clients by resolving support tickets, configuring systems, planning on-site interventions, and securely managing and administering networks.
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Job technologies
Your role in the team
- As an IT systems administrator, you ensure that our customers’ IT systems run securely and reliably.
- You independently manage customer environments, resolve support tickets remotely, and plan and carry out on-site visits at customer locations (primarily in the Aachen city region).
- You configure systems with a keen eye for the impact of your changes.
- Set up workstations with computers and peripheral devices, check hardware, and install and configure software.
- Administer and maintain server operating systems, as well as set up and maintain local networks and optimize their performance.
- Set up and manage Microsoft 365 cloud services and the RMM tool, and administer user accounts and access permissions in Active Directory.
- Analyze and resolve support tickets and technical issues remotely and on-site; assist users with operating software and devices.
- Understand, deploy, and apply security solutions, and ensure the security of networks and computer systems as well as the protection of personal data.
- Plan and carry out upgrades and maintenance in a way that minimizes disruption to ongoing operations.
- Document repairs, troubleshooting, and maintenance schedules, and record and maintain technical data.
- Identify equipment failures, initiate necessary orders, and assist in preparing customer quotations.
Our expectations of you
Education
- You bring practical experience and solid expertise in a professional IT environment—we care about what you can do, regardless of your educational background.
- Enjoy sharing knowledge with colleagues and supporting technical trainees with their training content.
Qualifications
- Experience administering servers, clients, and networks, as well as working with Microsoft 365, Active Directory, and RMM tools.
- Enjoy interacting with customers, a service-oriented mindset, and a confident, professional manner.
- An independent and structured approach to work, initiative, and a good eye for priorities.
- An awareness of IT security and data protection, as well as the impact of administrative changes.
- Class B driving licence.
What we offer
- 40-hour workweek (Monday to Friday), with a little flexibility: core hours are from 8:00 a.m. to 2:30 p.m., during which you are expected to be present at our office or at the client’s premises.
- After the core working hours have ended, you may also work the remainder of your daily hours remotely, provided you have briefly agreed this in advance with your manager and the team ensures that at least one suitable person is available in the office until 4:30 p.m.
- A great deal of freedom and trust in shaping your work.
- In return, we expect you to take responsibility, make decisions, and reliably see important topics through to completion.
- A small, close-knit team, short decision-making processes, and modern, ergonomic office spaces in Aachen.
- On-call availability is necessary in our business and is, of course, compensated.
- We offer an attractive fixed salary in line with our internal salary band.
- 30 days of vacation, an occupational pension plan, and supplementary health insurance are part of our compensation package.
- We’re always evolving, which is why continuous learning is part of our everyday work.
Benefits
Work-Life-Integration
Job locations
About your employer
recom it GmbH, based in Aachen, Germany, provides support to companies in maintaining and developing their IT infrastructure. Their services include IT support, the sale of hardware and software, as well as technical maintenance of IT systems.
- Established Company
- Internet, IT, Telecommunication
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