Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 55.000€ Gross/Year
- Location
- Edewecht
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take on 2nd-level support, providing technical assistance in registration processes, analyzing inquiries, and assisting with software updates and configuration adjustments.
Job Technologies
Your role in the team
- Assumption of 2nd-level support as well as professional and technical supervision of the specialized system in the field of reporting.
- Support of clients from initial setup to production operation - including support, updates, and configuration adjustments.
- Preparation, installation, and verification of software updates in various system environments.
- Analysis and resolution of technical and professional inquiries - in direct communication with municipal users.
- Configuration and further development of administration and service portals.
- Collaboration with product management and developers for the continuous development of solutions.
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Our expectations of you
Education
- A completed IT apprenticeship, an IT degree, or comparable qualifications acquired through professional experience.
Qualifications
- Analytical thinking and a strong problem-solving ability - you quickly identify error patterns and act in a solution-oriented manner.
- Affinity with legal regulations - ideally, you have some initial knowledge of the Federal Registration Act or are willing to familiarize yourself with this environment.
- Very good German language skills (native level) in speaking and writing, as well as basic English skills.
- Routine in handling common MS Office applications.
Experience
- 3-4 years of practical experience with relational databases, particularly SQL (ideally MS SQL Server) and XML-based interfaces.
- Experience with Windows Server operating systems.
- Customer orientation and experience in IT support (2nd level desirable).
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Benefits
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KA RESOURCES
KA Resources is an internationally positioned recruitment agency that advises employers and employees in all areas of IT staffing. The company specializes in the specific needs of its clients, offering new perspectives and development opportunities.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Technical Support Specialist
- Salary
- 45.000 to 55.000€ Gross/Year
- Location
- Edewecht
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
