Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Full Remote, Hybrid
Job Technologies
Your role in the team
- You accept and resolve customer inquiries and fault reports via telephone, email or ticket system.
- In direct contact with our customers, you will clarify the facts of the detailed error description.
- The analysis of log files, CheckMK reports or other components is up to you.
- You process tickets independently from receipt to solution.
- Troubleshooting errors and faults independently, if necessary with colleagues from other areas, is also part of your daily business.
- You like to maintain contact with our customers and keep them up to date.
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Our expectations of you
Education
- Completed training as an IT specialist (all genders) for system integration (or comparable training/studies in the IT sector) or as a career changer with several years of professional experience.
Qualifications
- Ideally, you are well versed in Linux and Windows operating systems and network technology.
- You impress with your high level of teamwork and communication skills and your strong service orientation towards our customers.
- You speak German fluently.
- You already have an existing security check or are willing to undergo one if necessary.
Experience
- Experience in the field of telecommunications or radio technology is an advantage.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
More net
Job Locations
Location Aachen
Schloß-Rahe-Straße 19A
52072 Aachen
Germany
This is your employer
FREQUENTIS
Wien, Cluj-Napoca, Olten, Bratlislava, Wien, Karlsruhe, Bonn, Aachen
Frequentis AG, an Austrian company based in Vienna, is an international provider of communication and information systems for control centers with safety-critical tasks. Frequentis develops and distributes such "Control Center Solutions" in the segments Air Traffic Management (civilian and military air traffic control, air defense) and Public Safety & Transport (police, fire brigade, rescue services, shipping , railway).
Description
- Company Size
- 250+ Employees
- Founding year
- 1947
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Aviation, Space Travel, Other Sectors
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)4.4
Workingconditions
4.5Culture
4.5Career Growth
4.4Engineering
4.1
IT Support 2nd Level
- Location
- Aachen
- Working Model
- Full Remote, Hybrid
