Job
In this role, you are responsible for the stability and enhancement of critical insurance applications, integrating AI technologies, and optimizing processes through business analysis and application management.
Job summary
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Job technologies
Your role in the team
- As a Senior Business Analyst & Application Manager, you serve as the central point of contact between business stakeholders, external service providers, and IT teams.
- You are responsible for the stability, continuous improvement, and strategic development of business-critical insurance applications running on IBM i (AS/400) platforms and their associated systems.
- In addition, you support the integration of modern AI features and automation technologies into our business processes.
- The position combines responsibilities in business analysis, application ownership, vendor management, and digital transformation in an international insurance environment.
- Responsibility for and management of a portfolio of business-critical back-office applications in the insurance sector.
- Ensuring system availability, reliability, performance, and compliance.
- Coordination of application lifecycle activities, including enhancements, upgrades, and decommissioning planning.
- Act as the primary point of contact for business partners regarding system functionality and enhancements.
- Maintaining application documentation, technical specifications, and operational procedures.
- Gathering, analyzing, and documenting business requirements from various departments.
- Conducting workshops and interviews with stakeholders to identify business requirements and opportunities for optimization.
- Translating business requirements into functional specifications and solution designs.
- Analysis of existing processes and identification of opportunities for automation, simplification, and increased efficiency.
- Support for strategic initiatives and digital transformation programs.
- Identify use cases for artificial intelligence and intelligent automation within insurance processes.
- Support with the integration of AI solutions, including Microsoft Copilot Studio, Azure AI Services, and related technologies.
- Evaluate new technologies and make recommendations for their adoption within the company.
- Collaborate with business units to improve operational efficiency through automation and AI-powered solutions.
- Coordinate and manage external development and support partners.
- Review of the providers’ proposed solutions and technical designs.
- Monitoring service quality and compliance with agreed service levels.
- Support with contract-related discussions and technical assessments.
- Ensuring effective collaboration between internal and external stakeholders.
- Coordinate the resolution of complex incidents and recurring issues in production.
- Conduct root cause analyses and drive sustainable problem resolution.
- Support for change management processes and release planning.
- Ensuring business continuity through effective risk and issue management.
- Monitoring and ensuring data integrity across all connected systems.
- Analysis and coordination of interface issues and improvements.
- Contributing to data migration and system integration initiatives.
- Ensure appropriate controls are in place to maintain data quality and consistency.
- Define test strategies and acceptance criteria.
- Coordinate testing activities across the company.
- Support user acceptance testing and release validation.
- Ensure that the implemented solutions meet business and regulatory requirements.
- Ensure that applications comply with internal policies and external regulatory requirements.
- Support with compliance with DORA, GDPR, and applicable insurance regulations.
- Participation in audit activities and corrective actions.
- Identify and mitigate operational and technological risks.
Our expectations of you
Qualifications
- Proven track record in business process analysis and application management.
- Familiarity with agile and/or traditional project management methodologies.
- Good understanding of enterprise applications and system integrations.
- Knowledge of API-based integrations and data interfaces.
- Basic knowledge of SQL and data analysis is an advantage.
- Strong analytical and problem-solving skills.
- Ability to build an effective bridge between business and technical stakeholders.
- Excellent communication and facilitation skills.
- Strong organizational skills and the ability to prioritize.
- Service-oriented mindset with a focus on creating business value.
- English (business fluent).
- German (fluent at a business level).
- Additional European languages are an advantage.
Experience
- Several years of experience as a Business Analyst, Application Manager, IT Coordinator, or in a comparable role.
- Experience in the insurance industry is an advantage; experience in other regulated industries is also valued.
- Experience working with external vendors and international stakeholders.
- Experience with IBM i/AS400 environments is an advantage.
- Experience with workflow automation and modern collaboration platforms.
- Experience with Microsoft Power Platform, Microsoft Copilot Studio, Azure AI Services, or similar AI technologies is highly desirable.
What we offer
- This position offers a unique opportunity to combine business analysis, application ownership, and AI innovation in a highly international insurance environment.
- You work on systems that are critical to our business operations while helping shape the next generation of digital and AI-powered business processes.
- The team you would be working in currently consists of 8 employees/colleagues, is being built up, and is responsible for all branches and subsidiaries of MSIG Europe SE.
- 0–3 months: You’ll get to know the organization, make your first connections, and familiarize yourself with your responsibilities as part of your onboarding.
- A buddy will be regularly available to you during this time.
- During this time, the first meeting with HR takes place, giving you the opportunity to clarify any questions or organizational matters.
- 4–6 months: You’re settling into your role more and more and have completed most of your onboarding.
- Your buddy will continue to support you during this time.
- The second interview with HR is coming up.
- 7–12 months: You have all the information and tools you need to confidently and independently focus on your tasks.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
MSIGEU is a specialized industrial insurer based in Cologne, Germany. As a German insurance company, it is part of the MS&AD Group. Through its expertise and commitment, it offers optimal solutions for the different risks faced by industry.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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