Job
In this role, you will support our employees in 1st-level support, analyze and document issues, set up IT devices, and assist with Microsoft 365 applications to ensure optimal working conditions.
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Your role in the team
- Are you passionate about technology that truly helps people move forward? Then the Landmarken Group is the right place for you. As part of our IT team, you’ll make sure our colleagues can work smoothly every day, whether they’re in the office, on the go, or working from home.
- Together with our team, you’ll make sure technology supports our work instead of slowing it down. If you’re excited to actively shape our employees’ day-to-day work, let’s build the IT of tomorrow together.
- Supporting our employees through 1st-level support via phone, remote support, and ticketing system
- Independent analysis, handling, and documentation of incidents and service requests
- Setup and provisioning of laptops (Windows and macOS), smartphones (iPhone), printers, and other IT equipment
- Supporting our users with Microsoft 365 applications such as Teams, SharePoint, and Planner
- Creating clear guides and documentation that also help colleagues with less technical expertise.
Our expectations of you
Education
- Currently pursuing a degree in computer science, business informatics, IT security, or a comparable field
Qualifications
- Enjoy helping people overcome technical challenges
- Structured, solution-oriented, and independent approach to work
- Initial experience with Microsoft 365, Windows, or Mobile Device Management is an advantage.
- Analytical thinking and a strong service orientation
- Teamwork skills and open, friendly communication
- Very good command of German, both spoken and written (at least C1 level)
Experience
- Initial experience in IT support is desirable.
What we offer
- Innovative, family-oriented company with flat hierarchies and the awards “Great Place to Work” and “Top Employer for SMEs”
- An open, team-oriented, and appreciative atmosphere, in an environment where your opinion matters and your contribution is recognized
- Modern IT environment with Microsoft 365, Exchange Online, Windows 11, Active Directory, Entra ID, SharePoint, and Teams (deviation from the HR standard)
- A strong team to support you during your onboarding
- Flexible working hours
- As a health-focused company, we offer the opportunity to take part in certified health courses, as well as a selection of fruit, coffee, and other beverages.
- Regular team and company events
Benefits
Work-Life-Integration
Job locations
About your employer
Landmarken AG, an established family business based in Aachen, specializes in the planning and development of real estate projects. With a focus on sustainability and user orientation, the company brings nearly 40 years of experience in real estate development.
- Established Company
- Onsite
- Construction, Real Estate, Building Services
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