Job
In this role, you are responsible for media technology support in classrooms, coordinating solutions, creating manuals, analyzing support data, and enhancing teaching quality at Leibniz University Hannover.
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Your role in the team
- You are involved in the implementation of a newly established support unit for the use of media technology in classrooms to improve teaching quality.
- You are the point of contact for educators regarding everyday and media-didactic issues related to the use of their equipment and the furnishing of teaching rooms.
- You are responsible for a support hotline that receives relevant inquiries.
- They are responsible for communicating with the respective room managers during the coordination of media technology issue resolution and for informing the affected users about the progress of the solution.
- They design and create instructions for the use of media technology in various formats.
- You analyze support data and regularly produce reports on the quality of media technology in teaching rooms; you report the results to the room managers to sustainably improve the quality of these spaces.
- You are involved in the development and improvement of the support concept and equipment standards.
Our expectations of you
Education
- A completed degree in event technology or event management, or media technology, with a successful final examination. The job posting is also open to individuals who do not possess the required qualification but are still fully capable of performing the duties of the position. Depending on the individual case, you will be classified into the next lower pay grade.
Qualifications
- Proven and comprehensive knowledge of media and event technology in the context of using fixed and mobile installations.
- Willingness to work on-site and remotely across the entire campus.
- Fluent communication in English.
Experience
- Experience in user support as well as confident and professional communication in spoken and written form.
- Experience with digital communication and learning platforms in the university sector.
- Experience with typical media technology installations in classrooms such as control systems, projection devices, cameras, as well as the equipment used by educators.
- Experience in creating accessible documentation, instructions, and other digital media.
- Experience with data analysis.
What we offer
- The position is limited until October 14, 2029.
- The work location for the task area is at Leibniz University Hannover.
- A workplace setup with home office is unfortunately not possible.
Benefits
Work-Life-Integration
Job locations
About your employer
The "Höhere Gewerbeschule zu Hannover" was founded in 1831 with just 64 students by Karl Karmarsch and is today, thanks to more than 25,000 students interested in the natural and engineering sciences, the humanities and social sciences as well as law and economics, one of the recognized university.
- 1831
- Established Company
- Onsite, Hybrid
- Education System
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