Job
- Level
- Experienced
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 55.000€ gross/year
Job Summary
In this role, you serve as the technical contact for clients in the public sector's finance administration, coordinating maintenance tasks and handling 2nd level support inquiries while developing solutions.
Your role in the team
- You are the technical and subject matter expert for our clients regarding the software applications you oversee. The focus is on solutions for financial management in public administration.
- You coordinate and perform maintenance and support tasks remotely on our customers' systems, working closely with our software development team.
- You handle complex requests in 2nd Level Support via our ticket system, analyze disruptions and error patterns, coordinate incident management in compliance with Service Level Agreements (SLAs), and ensure sustainable solutions.
- You review our customers' extension requests, create service descriptions and documentation, and work closely with other support teams — including cross-departmental collaboration.
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Our expectations of you
Qualifications
- Ideally, you have knowledge in municipal financial management, e.g., in the areas of financial accounting, asset accounting, budget planning, cost accounting, or dunning management.
- You possess very good German language skills (at C2 level).
- You are tech-savvy, have a quick grasp of concepts, and enjoy immersing yourself in complex issues.
- You enjoy taking responsibility, solving problems in a structured and reliable manner, and you enjoy direct customer contact.
Experience
- You have completed a commercial or comparable vocational training or further education. Alternatively, you have practical experience in public administration or dealing with administrative processes.
- You have professional experience in 2nd Level Support, Application Support, or Software Support.
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What we offer
- A meaningful activity with a direct contribution to the digitization of public administration.
- A future-proof working environment in a growing software company.
- A culture of appreciation and an open, collegial corporate environment - experience the MACH spirit!
- Flexible working: Work in the office and/or remotely and enjoy the benefits of remote collaboration within Germany.
- Part-time possible - The activity can be performed with 25 to 40 hours per week, tailored to you and your daily routine.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Mach Ag
Digitalisierung von Papier-Akten, mehr Transparenz im Finanzhaushalt, moderne Personalprozesse – die MACH AG unterstützt öffentliche Verwaltungen bei der Bewältigung ihrer aktuellen und zukünftigen Aufgaben. Wir leben den Anspruch, neueste Technologien auf die öffentliche Verwaltung zuzuschneiden, um unsere Behörden – und damit den Standort Deutschland – nachhaltig zu stärken. Das Kernstück bildet die hauseigene MACH ERP-Software für ein effizientes Verwaltungsmanagement.
Description
- Founding Year
- 1985
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support specialist for municipal software solutions
- Salary
- 36.000 to 55.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.24.653 to 34.978 € net/year · Tax class I
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
