Job
In this role, you will plan and implement modern IT security projects, oversee the deployment of security systems, and serve as the first point of contact for incident management and technical support at the customer site.
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Job technologies
Your role in the team
- Participation in the planning, execution of Proof of Concepts, as well as commissioning of modern IT security infrastructures and contribution of technical expertise to exciting customer projects
- Support of the deployed security systems directly at the customer's site as well as acting as a competent contact person for stable and secure operation
- Supporting clients with operational tasks - particularly in the area of Incident Management - and thereby making a significant contribution to smooth IT operations
- Reliable and solution-oriented analysis and resolution of issues, always within the scope of the service hours and SLAs agreed upon with the customer.
- Taking over 1st- and 2nd-level support as the first point of contact for technical inquiries and customer issues.
Our expectations of you
Qualifications
- Basic knowledge in handling the manufacturer Palo Alto; relevant certification proof is advantageous.
- Willingness to learn and flexibility
- Customer-oriented and structured work approach, combined with commitment and a team-oriented personality
- Confident and competent demeanor combined with good spoken and written English skills
Experience
- Basic experience in installing components / systems
- Basic experience in creating documentation
What we offer
- Flexible working hours for your individual life planning
- Asset-building benefits and our company pension scheme
- Health programs, because your health is important to us
- Training programs tailored specifically for you
- Company Car & Jobrad
- A appreciative atmosphere in a great team
- Exclusive employee discounts for a successful bargain hunt
- Working at one of Germany's leading Managed Service Providers
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Die Controlware GmbH, Dietzenbach, ist einer der führenden unabhängigen Systemintegratoren und Managed Service Provider in Deutschland. Das 1980 gegründete Unternehmen entwickelt, implementiert und betreibt anspruchsvolle IT- Lösungen für die Data Center-, Enterprise- und Campus-Umgebungen seiner Kunden.
- 1980
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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