Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you serve as the central IT support contact, handling hardware and software configuration, analyzing issues, and assisting with IT rollouts as well as Mobile Device Management.
Job Technologies
Your role in the team
- As the single point of contact (SPOC), you are the face of IT directly at the customer's site.
- You are the first point of contact for all IT-related topics and instruct users on new systems, laptops, or mobile devices.
- You are responsible for the setup, configuration, installation, and replacement of IT workstations (desktops, laptops, printers, peripherals) as well as media technology in conference rooms.
- As a "Helping Hand," you analyze and troubleshoot hardware and software issues (MS Windows, network, etc.) directly on-site.
- You manage mobile devices and handle their setup via MDM systems (e.g., Intune).
- You actively support IT rollouts, IT relocations, and take on inventory management (issuance, return) as well as the maintenance of asset management.
- You process, document, and track all requests in a structured manner within the ticketing system.
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Our expectations of you
Education
- A completed vocational training in the IT sector (e.g., IT specialist for system integration, IT systems sales professional) OR you are a passionate career changer (all genders) with proven professional experience in IT support.
Qualifications
- You have good knowledge of working with Microsoft products (Active Directory, ENTRA ID, permission management) and are experienced in handling ticketing systems.
- Troubleshooting desktops, laptops, mobile devices, and media technology is no problem for you.
Experience
- You have already gained valuable experience in direct IT user support (on-site service).
- Ideally, you already have experience in Mobile Device Management (Intune).
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What we offer
- We offer you an extremely stable project with a fixed duration until February 2026 and a subsequent extension option for an additional 3 years, which is considered very secure.
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Job Locations
About Your Employer
Fercon
Fercon Deutschland UG (limited liability) based in Berlin is a renowned company specializing in IT services and IT consulting. It provides support to both businesses and public institutions with qualified IT professionals and offers comprehensive consulting on digitalization and artificial intelligence. Additionally, its service portfolio includes onsite support and rollouts.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
