Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Haiger
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will further develop Salesforce Sales and Service solutions, manage international rollouts, and ensure seamless integration with SAP while closely collaborating with Sales and IT.
Job Technologies
Your role in the team
- They are responsible for the professional development of Salesforce Sales and Salesforce Service as the central CRM platform of the corporate group.
- The development of a forward-looking product strategy as well as a clear roadmap and vision for the sustainable further development of the solution is your responsibility.
- As part of the SAP S/4HANA rollout, you will oversee the international implementation of the existing Salesforce solution.
- In this role, you will work closely with the Sales, Service, Customer Care, IT, SAP project teams, and external partners.
- Prioritize requirements based on business value, strategic objectives, and user needs, and manage the product backlog accordingly.
- You systematically analyze existing processes and drive their harmonization and standardization across countries and corporate boundaries.
- Together with the specialist departments, you will design integrated end-to-end processes along the entire customer journey - from lead generation to after-sales service.
- You ensure the optimal integration of Salesforce Sales and Service into the SAP S/4HANA system landscape.
- In close coordination with development teams and implementation partners, you coordinate the implementation of new requirements.
- You actively support releases, rollouts, and go-lives, ensuring a smooth transition into operational mode.
- They create transparency regarding priorities, dependencies, and project progress with stakeholders and management.
- To measure product success, define appropriate KPIs and derive continuous improvement measures for processes and systems from them.
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Our expectations of you
Education
- You have successfully completed a degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
Qualifications
- You have solid knowledge of Salesforce Sales Cloud and Salesforce Service Cloud.
- A good understanding of sales, service, and customer care processes, as well as their integration into ERP systems, is part of your professional profile.
- You are very familiar with the relationships between CRM, ERP, and master data processes, and you know how to translate complex requirements into sustainable solutions.
- With strong communication and moderation skills as well as confident stakeholder management, you convince a wide range of contacts.
- You combine an analytical, structured, and self-reliant working style with a strong hands-on mentality.
- Excellent written and spoken skills in German and English complete your profile.
Experience
- Several years of experience as a Product Owner, CRM Consultant, Business Analyst, or in a comparable role characterize you.
- Furthermore, you have experience in the further development of complex business applications and digital platforms.
- Ideally, you have already gained practical experience in SAP ERP or SAP S/4HANA projects.
- In an agile environment, you have already gained experience in requirements management as well as in prioritizing and managing product backlogs.
- Salesforce certifications and experience in international rollout and transformation projects are desirable.
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What we offer
- We shape the future: globally successful, innovative, and forward-looking - with the values of a family-owned business.
- We think of collaboration as a long-term partnership: We act responsibly, rely on team spirit, and offer opportunities for personal development (e.g., Loh Academy).
- Work-life balance: Flexible working hours model with a flexitime account and the option for remote work.
- Company cafeteria with a diverse selection of delicious menus, snacks, and beverages.
- A wide range of additional benefits and employee offers, e.g., holiday and Christmas bonuses, company pension scheme, corporate benefits, bike leasing, etc.
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Benefits
More net
Topics that you deal with on the job
Job Locations
This is your employer
Loh Services GmbH & Co. KG
As part of the Friedhelm Loh Group, Loh Services GmbH & Co. KG supports the companies of the group in their operational business and offers comprehensive services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
Product Owner Salesforce Sales & Service Rollout
- Location
- Haiger
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
