Job
In this role, you will further develop Salesforce Sales and Service solutions, manage international rollouts, and ensure seamless integration with SAP while closely collaborating with Sales and IT.
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Your role in the team
- They are responsible for the professional development of Salesforce Sales and Salesforce Service as the central CRM platform of the corporate group.
- The development of a forward-looking product strategy as well as a clear roadmap and vision for the sustainable further development of the solution is your responsibility.
- As part of the SAP S/4HANA rollout, you will oversee the international implementation of the existing Salesforce solution.
- In this role, you will work closely with the Sales, Service, Customer Care, IT, SAP project teams, and external partners.
- Prioritize requirements based on business value, strategic objectives, and user needs, and manage the product backlog accordingly.
- You systematically analyze existing processes and drive their harmonization and standardization across countries and corporate boundaries.
- Together with the specialist departments, you will design integrated end-to-end processes along the entire customer journey - from lead generation to after-sales service.
- You ensure the optimal integration of Salesforce Sales and Service into the SAP S/4HANA system landscape.
- In close coordination with development teams and implementation partners, you coordinate the implementation of new requirements.
- You actively support releases, rollouts, and go-lives, ensuring a smooth transition into operational mode.
- They create transparency regarding priorities, dependencies, and project progress with stakeholders and management.
- To measure product success, define appropriate KPIs and derive continuous improvement measures for processes and systems from them.
Our expectations of you
Education
- You have successfully completed a degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
Qualifications
- You have solid knowledge of Salesforce Sales Cloud and Salesforce Service Cloud.
- A good understanding of sales, service, and customer care processes, as well as their integration into ERP systems, is part of your professional profile.
- You are very familiar with the relationships between CRM, ERP, and master data processes, and you know how to translate complex requirements into sustainable solutions.
- With strong communication and moderation skills as well as confident stakeholder management, you convince a wide range of contacts.
- You combine an analytical, structured, and self-reliant working style with a strong hands-on mentality.
- Excellent written and spoken skills in German and English complete your profile.
Experience
- Several years of experience as a Product Owner, CRM Consultant, Business Analyst, or in a comparable role characterize you.
- Furthermore, you have experience in the further development of complex business applications and digital platforms.
- Ideally, you have already gained practical experience in SAP ERP or SAP S/4HANA projects.
- In an agile environment, you have already gained experience in requirements management as well as in prioritizing and managing product backlogs.
- Salesforce certifications and experience in international rollout and transformation projects are desirable.
What we offer
- We shape the future: globally successful, innovative, and forward-looking - with the values of a family-owned business.
- We think of collaboration as a long-term partnership: We act responsibly, rely on team spirit, and offer opportunities for personal development (e.g., Loh Academy).
- Work-life balance: Flexible working hours model with a flexitime account and the option for remote work.
- Company cafeteria with a diverse selection of delicious menus, snacks, and beverages.
- A wide range of additional benefits and employee offers, e.g., holiday and Christmas bonuses, company pension scheme, corporate benefits, bike leasing, etc.
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
As part of the Friedhelm Loh Group, Loh Services GmbH & Co. KG supports the companies of the group in their operational business and offers comprehensive services.
- Established Company
- Hybrid, Onsite
- Consulting
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