Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support the implementation of Vivendi, manage the software in client management, and train users. Your tasks also include updates and first and second-level support for technical issues.
Job Technologies
Your role in the team
- Support in the implementation of the Vivendi software solution, including the replacement of existing client management systems.
- Application support and further development of the deployed and future software in the areas of client management, documentation, billing, and personnel scheduling.
- Ensuring an uninterrupted application operation.
- First- and Second-level support, possibly with the assistance of external service providers.
- Creation of training materials and conducting key-user and end-user training sessions.
- Creation of administration documentation including troubleshooting logs as well as release changes in the deployed IT documentation tools.
- Independent planning and execution of regular updates and upgrades of the applications in accordance with the existing operational concept of the Information Management division.
- Contributing and supporting the implementation of new software projects.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or IT degree, or a degree in the social sector, with professional experience.
Qualifications
- Basic understanding of handling AD permissions, servers, SQL databases, as well as network structures or IT - knowledge and willingness to develop further.
- Teamwork skills and strong communication.
- Reliable, goal- and process-oriented, as well as independent work style.
- Customer and service orientation.
Experience
- Solid knowledge and practical experience in the administration of Vivendi software modules PEP, NG, and PD, or alternatively, experience with comparable client management systems.
- Experience and enjoyment in project work.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Diakonie München und Oberbayern - Innere Mission München e.V.
The Diakonie Munich and Upper Bavaria - Inner Mission Munich offers a wide range of social services with a main focus on securing livelihoods and assisting in clarifying and asserting social welfare claims. Our advisory services are open to anyone in need, regardless of age, gender, nationality, or background.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT application manager
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
