Job
- Level
- Senior
- Location
- Kaiserslautern
- Working Model
- Hybrid, Onsite
- Job Field
- IT, DevOps, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
You design and maintain SaaS tooling for managing and configuring customer environments, orchestrate containers with Kubernetes, and automate repetitive tasks with a robust system.
Job Technologies
Your role in the team
- As a Senior Infrastructure Engineer, you build and maintain the SaaS tooling that powers provisioning, management, and configuration for TOPdesk's entire SaaS platform.
- Whenever a customer environment is created, moved, upgraded, backed-up/restored, managed, or purged, it runs through tools your team owns: the Execution Server, SaaS Tooling Bridge, Control Panel, and related services.
- You will help your team bring the tooling system to the next level and make sure that it serves the company's technical vision.
- You prefer fixing root causes over repeating manual tasks, and you're comfortable in codebases mid-transition, where old and new systems coexist.
- You write code others can pick up easily, and you weigh the impact on other teams before changing shared tooling.
- You operate agents yourself and bring our AI-native ways of working into how your components get built, changed, and remediated.
- You join one of the teams responsible for the tooling that deploys, provisions, manages, and configures every customer environment across TOPdesk's global SaaS platform, including services, instances, databases, and virtual appliance.
- Build and maintain responsive, scalable systems for managing customer environments.
- Orchestrate containerized workloads with Kubernetes, owning the deployment and orchestration layer end to end, not just the application code that calls it.
- Build and maintain the scheduling system for deploying and managing SaaS single- and multi-tenant components, databases, and networking across 12 global datacenters.
- Own architecture, performance, and scaling of SaaS Tooling; extend the bridge between SaaS Tooling and internal platforms to automate operational requests (license changes, feature flag rollouts, environment actions) with clear fallback procedures.
- Identify manual, repetitive operational tasks in TOPdesk deployment and engineer automation or self-service solutions.
- Improve the reliability of critical-path tooling: fix bugs, add tests, and strengthen observability to catch failures early.
- Work closely with Hosting, SRE, DevEx, and Observability teams, and product teams, to support feature delivery and operational needs.
- Participate in L2/L3 support, including weekday, weekend, and occasional night on-call rotations, troubleshooting product operations, security operations, and urgent engineering issues.
- Build and maintain a Virtual Appliance build system for on-premises delivery.
- Bring AI-native ways of working, agents, subagents, and shared patterns into how the team builds and operates tooling.
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Our expectations of you
Qualifications
- Current, personal practice of AI-native software delivery (Claude Code or equivalent).
- Confident working with SQL on relational databases.
- Solid Linux system administration skills, including Bash scripting.
- Comfortable working in live, evolving systems as well as greenfield projects.
- Strong written communication for documenting processes and collaborating with non-engineering teams.
- Secrets management or least-privilege access design across multiple environments.
Experience
- Strong backend development experience in Python related to infrastructure management.
- Experience with industry standard orchestration tools or durable-execution engines like Temporal, Airflow, n8n, or similar orchestration tool.
- Experience with infrastructure-as-code (Terraform) and configuration management tools (Puppet, Ansible, or similar).
- Experience with cloud infrastructure (regular exposure expected, though this is not a cloud-architecture ownership role).
- Experience packaging or distributing virtual appliances (e.g., hypervisor-level distribution).
- Experience with EU data residency or sovereign cloud requirements.
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What we offer
- 30 days of vacation.
- Holiday allowance: 8% of the last 12 salaries.
- Flexible working hours.
- Home office.
- Language learning platform: Babbel.
- OpenUp for mental health.
- Job ticket.
- Udemy learning platform.
- Personal development (no fixed budget).
- Corporate Benefits platform.
- Fitness offer: Wellhub.
- Givve Card (€50 per month after probation period).
- Anniversary bonus.
- Holiday allowance conversion.
- Office massage.
- Pension scheme (20%).
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Benefits
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Topdesk
TOPdesk is a fast-growing provider of servicemanagement solutions with over 800 employees in 11 countries. TOPdesk's software helps organizations improve their customer service and increase efficiency.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Infrastructure Engineer
- Location
- Kaiserslautern
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
