Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsbad
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you troubleshoot IT issues, assist with hardware support and software installations, and provide consultation on IT solutions requirements while engaging with customers and using the ticketing system.
Job Technologies
Your role in the team
- You handle disruptions and requests within the scope of First- and Second-Level Support, e.g., identifying and resolving printer issues and supporting document and barcode scanners.
- Representation of the company's own interests towards our clients.
- Support with the decommissioning and setup of customer computers, software installation and configuration, generally overseeing IT hardware (IMAC lifecycle).
- Support of various software applications both in daily operations and in further development.
- Consulting on requirements analysis and solution development for IT deployment. On-site support for telematics infrastructure.
- Categorization, prioritization, and forwarding of disturbances and requirements to second and third-level staff in the ticket system, as well as qualified support / assistance.
- User management and permission assignment in Active Directory and other systems.
- Printer rollouts including installation, configuration, and user support.
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Our expectations of you
Education
- You have completed vocational training in the IT field (e.g., IT specialist (m/f/d)).
Qualifications
- Proficient handling of hardware components, Microsoft Windows (from version 10), and MS Office programs.
- An entrepreneurial mindset characterizes you, and you are a communicative team player who enjoys working in project teams, but also likes to work independently, in a structured and organized manner.
- As an internal IT service provider at SRH, we look forward to your customer- and service-oriented mindset and actions.
Experience
- You have solid methodological knowledge in project management as well as some initial professional experience.
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What we offer
- Permanent employment contract, 30 days of vacation, plus 2 additional days off for Christmas and New Year's Eve.
- A generous and flexible working hours framework and the possibility of remote work are standard for us.
- Informal culture at all levels - and yes, we really mean all levels.
- Respectful interaction, collaboration at eye level, and an open corporate culture with flat hierarchies are not just standard phrases for us, but a lived everyday reality.
- Creativity, solution-oriented thinking, and room for co-creation are not only accommodated here but are very much welcomed and especially desired!
- Take a fully funded leave thanks to the lifelong work account.
- Mentoring, coaching, and attractive further training opportunities await you.
- We subsidize your Germany ticket and are a partner of Business Bike.
- Receive an annual financial grant as well as additional paid time off for your volunteer work (project-related, upon approval).
- Use the parking facilities near the hospital.
- Discount shop for employees only - travel, technology, clothing, and much more: save an average of 20% at 600 online shops.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
SRH Holding (SdbR)
Die SRH IT Solutions GmbH ist spezialisiert auf die Informationstechnologie in den Zukunftsbranchen Bildung und Gesundheit.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Culture
3.5Career Growth
3.8Workingconditions
3.0
IT First Level Support
- Location
- Karlsbad
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
