Job
In this role, you advise clients on technical issues related to our ERP solution, analyze and resolve problems, collaborate closely with software developers, and build knowledge databases.
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Job technologies
Your role in the team
- As an ERP Support Specialist (m/f/d), you are the first point of contact for our customers and support them with solution-oriented process consulting in the ERP sector.
- You will expand our existing support team and benefit from close collaboration with our colleagues from application consulting, software development, and direct support from our software vendor.
- Your commitment significantly contributes to customer satisfaction and the positive external image of our company.
- This makes you an integral part of our ONE N+P team.
- Support and consulting for our clients on all technical issues related to our ERP solution.
- Analysis and troubleshooting of technical issues as well as fault diagnosis in direct communication with the customer.
- Close collaboration with our software development and consulting teams.
- Recording customer requirements and jointly initiating new projects.
- (Further) development of the knowledge database.
Our expectations of you
Education
- Completed vocational training, e.g., as an IT specialist or professional experience in customer support with a technical focus.
Qualifications
- Strong communication skills and enjoyment in customer contact.
- In-depth IT knowledge (e.g., Windows Server, -Client, Reporting).
- Responsibility, team orientation, self-organization, and customer-focused approach.
- Very good knowledge of German.
Experience
- Experience in technical support, ideally with ERP or PLM systems.
- Basic knowledge in programming (e.g., HTML, Java, C#, XML) and experience with databases are advantageous.
What we offer
- As a family-owned, medium-sized company, we are the point of contact for digitalization in the SME sector with around 200 employees.
- We advise and implement IT systems along the value chain of the product and building development process.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
N+P Informationssysteme GmbH was founded with the vision of creating IT solutions that span the entire value chain. As an IT provider for small and medium businesses, we focus on select key industries, because only by understanding the underlying processes can we advise on and implement holistic solutions.
- 1990
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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