Job
- Level
- Experienced
- Location
- Frankfurt, Ettlingen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will oversee the operational management of external ICT service providers, conduct risk analyses, manage tenders, and negotiate contracts to ensure high-quality and cost-effective services.
Your role in the team
- Do you want to actively shape the collaboration with our external ICT service providers and take on a central role in operational management?
- As a Central Operational Supplier Manager, you are responsible for the entire lifecycle of our external service providers - from selection and contract negotiation to performance monitoring and risk management, up to the termination of contractual relationships.
- Your goal: to ensure high-performance, cost-effective, resilient, and regulation-compliant services.
- Conducting operational risk analyses.
- Management of tenders and contract negotiations.
- Ensuring regulatory compliance (including DORA).
- Definition and contractual anchoring of SLAs.
- Audit-proof documentation and approval in the procurement process.
- Maintenance and further development of the supplier database.
- Monitoring of SLA compliance & initiation of measures.
- Regular quality, resilience, and performance assessments.
- Escalation management & coordination of supplier meetings.
- Coordination of IT security, BCM, and resilience audits.
- Operational risk identification and assessment.
- Preparation of regular reports on risks, performance & incidents.
- Maintenance of supplier profiles and service quality plans.
- Preparation of the quarterly OSM report.
- Continuous optimization of costs & quality.
- Annual contract reviews and regulatory adjustments.
- Management of contract modifications and terminations.
- Invoice verification and approval in accordance with the competency framework.
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Our expectations of you
Qualifications
- Confident demeanor in negotiations and stakeholder management.
- Understanding of regulatory requirements (e.g., DORA).
- Structured, analytical, and solution-oriented working style.
- Enjoyment in taking responsibility and driving topics forward.
Experience
- Experience in Supplier Management, IT Service Management, or Contract/Risk Management.
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What we offer
- We provide you with the freedom, resources, and team cohesion to enable your success and to implement your ideas.
- Together we shape the future of payments.
- We support you in your personal and professional development so that you can grow and flourish.
- As a company within the Cooperative Financial Group, we offer you security and a balanced work-life balance, flexible working hours, flextime, mobile working (also abroad within the EU), and additional social benefits.
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Benefits
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Vr Payment Gmbh
VR Payment ist der Spezialist für bargeldloses Bezahlen der Genossenschaftlichen FinanzGruppe Volksbanken Raiffeisenbanken und zählt zu den führenden Payment-Anbietern in Deutschland. Auf Basis von rund 120.000 POS-Terminals und über 5 Millionen Kreditkarten verarbeitet VR Payment insgesamt ein Transaktionsvolumen von etwa 38 Milliarden Euro.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Central Operational Supplier Manager - ICT Service Provider Management
- Location
- Frankfurt, Ettlingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
