Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Osnabrück, Brakel, Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will address customer inquiries in IT support, administer systems, and optimize processes while collaborating closely with the team and applying your knowledge of Windows, Microsoft 365, and networks.
Job Technologies
Your role in the team
- Overview
- Hybrid in Brakel, Bremen or Osnabrück Full-time Experience in IT Support and IT Administration Handling customer inquiries and providing productive support to the team
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Our expectations of you
Education
- You are an IT all-rounder and have demonstrated this through completed vocational training or a degree. If you have discontinued your studies but have acquired comparable skills, we of course view this just as favorably.
Qualifications
- What you bring to the table
- Good knowledge of Windows systems, Microsoft 365, and basic hardware/network support.
- Proficient in ticketing systems and documentation
- A deeper understanding of IT security, Microsoft Active Directory, and networks
- Good German and English skills; and by 'English' we mean active proficiency — spoken and written — whether in communication with customers, manufacturers, or internet research.
Experience
- Above all, one thing is important to us: experience! To be specific:
- 3-5 years of professional experience in Helpdesk or a similar technical role
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What we offer
- Here's what you can look forward to with us
- An attractive compensation
- A balanced work-life balance
- a permanent employment contract
- Career advancement prospects: Promotion-oriented candidates can qualify for the Helpdesk Manager position within 6-12 months based on proven performance and development. This requires consistent ticket resolution rates, active process optimization, and a willingness to take on responsibility.
- A varied activity
- A dynamic team & helpful colleagues
- The current Microsoft Surface device
- Provision of software for private use (such as Microsoft Office, antivirus software, password managers, etc.)
- Many extras such as hot and cold beverages, fruit, sweets, a creative and relaxation lounge (equipped with PS4, Switch, darts, kicker, ...), and many more.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
vectano GmbH
vectano GmbH provides comprehensive IT services for small and medium-sized enterprises in Germany, emerging from the merger of several established IT system houses. Their focus is on modern IT solutions such as Microsoft 365 and cybersecurity.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Helpdesk Mitarbeiter
- Location
- Osnabrück, Brakel, Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
