Job
- Level
- Experienced
- Location
- Bergneustadt
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze technical issues for our customers in 2nd-level support, handle tickets, conduct training sessions, and actively participate in project support.
Job Technologies
Your role in the team
- Technical 2nd-Level Support for our customers (phone, email, remote service)
- Analysis and independent resolution of technical disruptions and issues
- Processing and documentation of tickets as well as maintaining knowledge bases (FAQ)
- Support with complaints as well as on-site project accompaniment
- Conducting customer training sessions (remote and across Europe at the customer's location)
- Creation and further development of training materials
- Close collaboration with development, production, and service
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Our expectations of you
Education
- Completed technical training (e.g., electronics, mechatronics, service technology, or comparable)
Qualifications
- In-depth knowledge in the field of electronics
- Structured, solution-oriented work approach and high service orientation
- Excellent spoken and written proficiency in German and English.
- Proficient in common IT applications (e.g., Microsoft Office)
- Basic knowledge of network technology
- Knowledge of ERP or CRM systems
- Willingness to travel within Europe
- Driver's license Class B
Experience
- Experience in technical customer service or support
- Initial experience in coordinating service deployments or teams
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What we offer
- A varied role with direct customer contact and international scope.
- Modern technical equipment and ergonomic workspaces
- Jobbike leasing and company pension scheme
- Attractive additional benefits and special payments
- Short decision-making paths and a collegial team
- Thorough onboarding and development opportunities
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Job Locations
About Your Employer
PWM GmbH & Co. KG
PWM GmbH & Co. KG is an established family business with over 210 years of tradition, leading in the production of electronic price displays. Based in Bergneustadt, the company serves customers in over 160 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Technical Support Specialist 2nd Level
- Location
- Bergneustadt
- Working Model
- Onsite
- Diversity
- Open for all genders
