Job
In this role, you assist customers in using a web-based platform, handle inquiries, manage user profiles, and document frequently asked questions for the support team.
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Your role in the team
- In your role, you support our customers in their daily use of our web-based platform and software solutions.
- Under supervision, you will handle user inquiries, assist with simple administrative tasks, and document your activities in a structured manner.
- You work closely with experienced support colleagues and learn about the various customer environments and business processes.
- Acceptance, documentation, and initial classification of service and support requests via email and Microsoft Teams.
- Processing standardized and frequently asked questions regarding operation, navigation, and processes under guidance.
- Support in setting up user profiles and managing access rights within predefined processes.
- Structured tracking of inquiries and regular, reliable communication with users.
- Support with onboarding new users and conducting simple remote introductions.
- Documentation of frequently asked questions and participation in the creation of FAQ and instructional materials.
- Qualification and forwarding of disturbance reports to the appropriate department.
- Systematic collection of frequently asked questions and issues for forwarding to the service and product team.
Our expectations of you
Education
- Completed degree (preferably in Business Informatics, Economics, or a similar field) or comparable professional qualification/training.
Qualifications
- Good basic knowledge in handling web-based applications, ticket systems, and Microsoft 365 (Outlook, Teams, Excel, PowerPoint).
- Basic understanding of user management, permission management, and structured process workflows.
- Good analytical thinking and the ability to quickly understand technical matters and explain them clearly.
- Good German and English language skills, both written and spoken.
- Service orientation, reliability, diligence, and willingness to learn.
- Willingness to collaborate within the team during the agreed service hours from Monday to Friday between 08:00 and 17:00 CET/CEST.
What we offer
- A structured, comprehensive onboarding to our software solutions, the respective customer processes, and our service model.
- Mentoring and close collaboration with experienced support colleagues.
- Varied tasks in a dynamic, supportive team.
- Flexible work models with a high proportion of remote work; on-site appointments by arrangement.
- Individual development opportunities and further training.
- A long-term perspective in a growing consulting and software company.
- A corporate culture characterized by respect, trust, reliability, and collegiality.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
As a leading IT company in the energy sector, GET AG researches, analyses and links data to create comprehensive solutions for its customers.
- 2000
- Established Company
- Onsite, Hybrid, Full Remote
- Power Sector, Economy
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