Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Temporary
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you handle technical service requests in the ticketing system, analyze and resolve error messages via phone and remote support, and install and configure software.
Job Technologies
Your role in the team
- Contact person for all technical questions.
- Recording in the ticket system and independent handling of service requests.
- Analysis and resolution of error messages both via phone and remote support.
- Installation and configuration of software.
- Documentation of encountered error situations.
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Our expectations of you
Education
- Completed computer science education or a comparable qualification.
Qualifications
- Knowledge of the Windows environment.
- Strong communication skills as well as a high level of service orientation.
- High technical affinity.
Experience
- Initial professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT staff User Help Desk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
