Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Lübeck
- Working Model
- Onsite
Job Summary
In this role, you assist colleagues in Lübeck with IT inquiries, prepare hardware, provide remote support, and address requests regarding key applications, while actively questioning and improving processes.
Job Technologies
Your role in the team
- Local Support & Troubleshooting: You are the direct point of contact for our colleagues at the Lübeck location, providing on-site assistance with IT-related questions and issues, analyzing disruptions, and supporting our users until a successful resolution is achieved.
- Hardware & On-/Offboarding: You prepare notebooks and peripherals, install and configure devices, and handle issuance, return, and shipping. Additionally, you provide the technical equipment for new colleagues, assist with IT onboarding, and ensure a smooth return of hardware during offboarding.
- Remote & Hotline Support: Together with your team, you support colleagues working from home or at locations without dedicated local support. Additionally, you take turns handling our telephone IT support and assist our users directly with questions and issues.
- Application Support: In addition to traditional user support, you handle inquiries related to selected core applications, including our cloud-based office telephony and password management.
- Ticket documentation: You document solutions, processing statuses, and relevant information in a structured, understandable, and traceable manner in our ticket system.
- Process Improvement: You want to understand why we do things the way we do, critically question existing processes, and contribute your own ideas to improve our support.
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Our expectations of you
Education
- Education & Experience: You have completed vocational training - ideally in the IT sector, alternatively also in business administration or comparable, and have already gained several years of practical experience in IT user support, helpdesk, or a similar role. Career changers with relevant IT experience are explicitly welcome.
Qualifications
- Windows & macOS: You feel confident working with both Windows 10/11 and macOS and can independently assist our users with any issues.
- User & Hotline Support: You approach people openly, ask the right questions, and can explain technical issues in a clear and solution-oriented manner, whether in person, by phone, or remotely.
- Working style: You organize your tasks independently, take responsibility for your topics, and maintain an overview even in a dynamic environment.
- Mindset & Teamplay: You are curious, question existing processes constructively, and bring helpfulness, empathy, openness, and a good sense of humor.
- Languages: You have very good German skills at least at C1 level and good English skills at least at B2 level.
Experience
- Microsoft 365 & Ticketing Systems: You are proficient with applications in the M365 environment, especially Microsoft Teams and Outlook, and have experience with ticket or service management systems as well as thorough documentation.
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What we offer
- With us, you won't be stuck in a pure first-level role. Within our user support team, you can gradually take on additional responsibilities and actively shape your role.
- Depending on your strengths and interests, you can, for example, become more involved in Office Phone Services, password management, other core applications, or administrative tasks within User Support.
- In this role, you can continuously expand your responsibilities within User Support, take on your own topics, and collaboratively develop services with your colleagues.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
Hypoport AG
As Smart InsurTech AG, we have big plans! With our service-oriented SMART INSUR technology platform, we ensure that insurers can finally focus on good products and sales again. For this purpose, we revolutionize the insurance world with efficient processes, crisp web services and sleek frontends!
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Specialist - User & Application Support
- Location
- Hamburg, Lübeck
- Working Model
- Onsite
- Diversity
- Open for all genders
