Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist employees with IT inquiries, set up macOS workstations, manage Apple devices via MDM solutions, and support documentation and implementation of new processes.
Job Technologies
Your role in the team
- As an IT Helpdesk Technician (m/f/d), you will be responsible, together with the team, for ensuring smooth IT operations across the entire company as a central point of contact, working with the latest technologies.
- Your responsibilities include:
- You support our employees with general IT inquiries via the internal ticketing system.
- You set up macOS-based workstations, configure them, and ensure smooth daily operations.
- You manage and maintain our Apple device fleet, including administration through our MDM solutions.
- Administration, installation, and maintenance of other components in the hardware and software domain are also part of your responsibilities.
- You question existing processes and assist in the implementation of new processes.
- Furthermore, you document the processing steps of the internally used applications and processes.
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Our expectations of you
Education
- You have completed training as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Additionally, you have very good knowledge in the administration of macOS and Windows operating systems and networks.
- Your working style is characterized by strong communication and teamwork skills.
- A high level of responsibility, strong service orientation, as well as an independent working style, high initiative, and quality standards are second nature to you.
- You are flexible and willing to come to our office in Saarbrücken up to five days a week.
- Your profile is rounded off by very good German and English skills.
Experience
- You have initial professional experience as an IT Administrator (m/f/d), for example.
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What we offer
- In the DocuWare team, you will also benefit from these advantages:
- Globally distributed, international teams: You will find us in Germering, New York, Sofia, or many other locations.
- Flexible location and working hours: You work remotely or in our modern, well-equipped office - and you can arrange your working hours flexibly.
- Individual Development: After an intensive onboarding, you will regularly receive tailored training sessions (including conferences, internal team-building activities).
- Well-deserved relaxation: In addition to 35 vacation days per year, we offer you a wide range of sports and massage services, a kicker table, and a relaxing lounge area.
- Healthy eating: Together, we enjoy Fairtrade coffee with organic milk or oat drink, snacks, and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
- Team spirit: Regular events for employees - virtual or on-site - foster cohesion.
- Sustainability and Social Engagement: DocuWare stands for paperless working and supports volunteer organizations and local sports clubs.
- Good accessibility by all means: Come to the office with the leased e-bike (Jobrad), by S-Bahn, or via the A96/A99 motorways (you can charge your e-car for free on site).
- You plan ahead & we support you: DocuWare subsidizes your company pension scheme.
- A stable job: In our long-established and steadily growing company, you will receive a permanent employment contract.
- We always use the latest technologies: Learn more on Stackshare.
- Unique advantages: Choose one of three great options (Bonago, E-Gym, or subsidy for the Deutschlandticket) according to your needs.
- 30 Days Work from Abroad: Gain international experience and broaden your horizons.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Docuware Corporation
We provide companies around the world with document management and digital workflow solutions. This automates manual tasks, eliminates paper documents and provides secure access to information and files anytime, anywhere.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Helpdesk Technician
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
