Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist clinics in 1st level support, resolve hardware and software issues remotely or on-site, and maintain the internal ticket system to ensure system availability.
Your role in the team
- 1st Level Support for Clinics
- Troubleshooting hardware and software issues remotely, via email, on-site, and by phone.
- Installations and configurations to relieve the 2nd-level support
- Maintenance of the internal ticket system, timely handling of all support requests.
- Documentation of problems and solutions
- Development and updating of our IT knowledge database and customer documentation
- Collaboration with internal and external partners
- Ensuring system availability
- On-call duty coverage
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Our expectations of you
Education
- Vocational training as an IT specialist for system integration, IT electronics technician, or relevant practical experience in the IT field.
Qualifications
- Good communication skills, team spirit, flexibility, a friendly and approachable demeanor, as well as proficient German language skills in spoken and written form.
- Systematic, solution-oriented, and independent way of working
- Hands-on mentality
- Driver's license B
Experience
- Ideally, experience in the healthcare/hospital sector.
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What we offer
- Varied and meaningful activity in a growing company in the healthcare industry
- Flexible working hours within a flextime model as well as the possibility to work partly remotely.
- Opportunity for personal and professional development as well as needs-based training.
- An attractive salary according to AVR Caritas with comprehensive social benefits (e.g., company pension scheme)
- 30 days of vacation + Christmas Eve and New Year's Eve are additional days off.
- A collegial team with flat hierarchies and professional onboarding.
- Open, appreciative, and family-friendly corporate culture
- Additional optional benefits, such as discounts on corporate fitness and bike leasing.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Elisabeth Vinzenz Verbund GmbH
Der Elisabeth Vinzenz Verbund (EVV) gehört bundesweit zu den gröĂten christlichen TrĂ€gerverbĂŒnden von KrankenhĂ€usern und weiteren Einrichtungen im Gesundheits- und Sozialwesen mit 15 Krankenhaus-Standorten in sieben BundeslĂ€ndern.
Description
- Founding year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT service desk employees
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
