Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will install and configure IT hardware, manage rollouts, support troubleshooting, handle technical service requests, and maintain thorough documentation of your work.
Job Technologies
Your role in the team
- You install, configure, and maintain IT hardware and software at our customer sites and assist with troubleshooting.
- Your responsibilities include IMAC/R services (Install, Move, Add, Change, Remove) as well as handling technical Service Requests.
- You handle and exchange IT equipment such as notebooks, monitors, docking stations, headsets, cameras, printers, and conference technology.
- You independently plan and implement rollout and roll-in projects and train users in the IT technology used.
- Conducting commissioning tests, complete and traceable documentation of the work performed and services provided.
- Implementation of patching and cabling work, including in server rooms.
- Management of the IT hardware inventory and its stock at the campus location, as well as maintenance of hardware assets.
- You identify optimization potential in service and support processes and contribute to the maintenance and further development of the knowledge database.
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Our expectations of you
Education
- You have successfully completed a technical training, ideally in the IT field. Alternatively, you have several years of professional experience in IT service management, onsite support, or workplace services.
Qualifications
- Class B driver's license
- You possess very good knowledge in hardware support, especially in the areas of clients, printers, and networks, as well as a solid technical understanding.
- You also have knowledge in telecommunications and network technology, as well as in the installation and configuration of clients and peripheral devices.
- A basic understanding of IT security, data protection, and occupational safety is a given for you.
- A strong service and customer orientation characterizes you as well as an independent, structured, and goal-oriented way of working.
- Reliability, sense of responsibility, and trustworthiness are just as important to you as analytical thinking and a strong problem-solving ability.
- Class B driver's license
- Very good German skills (at least C1)
Experience
- Ideally, you already have some experience as an IT service technician and are confident and service-oriented in dealing with business customers.
- You have experience in documenting service procedures in ticketing systems, such as Helpline or SAP.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Ratiodata IT-Lösungen & Services GmbH
We, Ratiodata GmbH, are one of the largest system houses and technology partners in Germany. Our team consists of around 1,200 colleagues who are employed at 12 locations and branches throughout the country. We offer our employees a modern work environment as well as above-average social benefits.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Campus Technicians
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
