Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you manage incident tickets in the system, coordinate technician assignments, monitor SLAs, and actively communicate with customers about reported issues.
Job Technologies
Your role in the team
- Processing and documentation of fault reports in the ticket system as well as coordinating the handling with internal departments and other interfaces.
- You manage and allocate System Engineers and Technicians, monitor Service Level Agreements (SLAs), and prepare corresponding reports for clients.
- Active communication with customers regarding reported issues and ensuring transparent tracking of the processes.
- You are responsible for spare parts orders, monitor manufacturer warranty reimbursements, and review and invoice completed assignments.
- Support with monthly billing, resource planning and procurement for projects and assignments, as well as general administrative and commercial tasks.
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Our expectations of you
Education
- Completed commercial or technical vocational training.
Qualifications
- Very good German skills and, ideally, knowledge of the IT service environment.
- Strong service and customer orientation, as well as enjoyment in collaborating with various stakeholders.
- Team spirit, a goal- and solution-oriented way of working, and the willingness to familiarize oneself with new topics and tools.
Experience
- Proficient in Microsoft Office applications and ideally experienced with a ticketing system.
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What we offer
- With a comprehensive offering from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop and never stand still.
- This is demonstrated by our attractive disability insurance and occupational pension scheme, which is subsidized by up to 100 percent.
- 6 weeks of free time that you can use for relaxation, leisure, travel, and putting your feet up.
- Save with our employee offers, corporate benefits, and additional pension schemes.
- Our comprehensive onboarding program MIKADO, a training plan tailored specifically to your role, and a dedicated contact person ensure your perfect start with us.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Workingconditions
4.5Culture
4.2Career Growth
4.0Engineering
4.0
IT Service Coordinator
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
