Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 56.000€ gross/year
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will coordinate technical inquiries, conduct on-site troubleshooting, and serve as the first point of contact for customers at Frankfurt Airport for IT support issues.
Job Technologies
Your role in the team
- We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you'll become part of our ACT - Airport Competence Team. Here, you'll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work.
- Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them.
- Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email.
- Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions.
- Respond to basic technical inquiries and guide customers through problem-solving.
- Dokumentieren Sie Probleme, Ereignisse und Lösungen in unserem Ticketsystem.
- Weiterleitung von Kundenfeedback oder Vorschlägen an die entsprechenden internen Teams.
- Identify and suggest process improvements.
- Maintain a high level of professionalism and customer service at all times.
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Our expectations of you
Education
- Education: Secondary school diploma required. IT-related training or a Bachelor's degree in a relevant field preferred.
Qualifications
- Communication Skills: Ability to explain technical problems and solutions clearly.
- Calm Under Pressure: Strong nerves and composure in a fast-paced environment.
- Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible.
- Customer Orientation: A service mindset with the patience to handle difficult situations.
- Organizational Skills: Ability to work in a structured, methodical way.
- Team Spirit: A true team player who enjoys collaboration.
- Full-time Commitment: 40 hours/week (Mon-Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work).
- Windows proficiency: confident with Windows and Microsoft Office.
- Certificates: ITIL V4 certification is a plus.
- Reliability: Punctuality and a valid driver's license (Class B) are mandatory.
- Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech.
- Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required - our team is very international.
- Extras: Familiarity with phone, office, or POS software is a bonus.
Experience
- Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus.
- Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
- Background: Previous IT or system administration experience is an advantage.
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What we offer
- Competitive Salary: Starting at €45,000/year, depending on skills and experience.
- Karriereentwicklung: Möglichkeiten für berufliches Wachstum und Führungspositionen.
- Responsibility: Take ownership and maybe build your own team in the future.
- Team Spirit: Small, close-knit international team that values collaboration.
- Onboarding & Training: Comprehensive introduction and ongoing learning.
- Exciting Locations: Work at Germany's largest airport or in our modern HQ.
- Perks: Free coffee and beverages at both locations.
- Events: Regular team events and BBQs.
- Kreative Freiheit: Raum für Innovationen und die Gestaltung der Teamkultur.
- Your Choice of Gear: Select your preferred tech setup.
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Job Locations
About Your Employer
IT am Main GmbH
IT am Main GmbH provides specialized IT services focusing on IT consulting and remote workplace management. With an emphasis on the aviation industry, the company ensures high service quality and close customer relationships.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Engineering Support
- Salary
- 45.000 to 56.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.643 to 35.498 € net/year · Tax class I
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
