Job
In this role, you support employees in Hamburg with IT issues, handle support requests, install and maintain systems, and work on improving the local IT infrastructure.
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Job technologies
Your role in the team
- On-site support for our employees at the Hamburg location and throughout the greater Hamburg area with IT-related issues and technical problems.
- Independent analysis, prioritization, and handling of support requests related to workplace, hardware, software, network, and peripheral issues.
- Installation, configuration, and maintenance of Windows clients, mobile devices, printers, and other IT workstation components.
- Ensuring the smooth operation of the local IT infrastructure and working closely with the central IT teams.
- Support with onboarding and offboarding processes, user administration, and the provision of modern digital workspaces.
- Active involvement in the standardization, documentation, and continuous optimization of support processes.
Our expectations of you
Qualifications
- Enjoyment of optimizing processes and contributing to digitalization projects.
- Independent, structured, and solution-oriented approach to work, combined with a strong service orientation.
- Confident and professional demeanor when interacting with internal and external stakeholders.
- Very good written and spoken German skills, as well as strong organizational and technical skills.
Experience
- Relevant professional experience in IT, as well as in-depth knowledge of Microsoft operating systems and Microsoft Office applications; experience with CAD workstations is an advantage.
- Experience in 2nd-level support or user support.
- Professional experience in a planning, engineering, or construction firm is desirable.
What we offer
- As a responsible employer, we offer fair, market-based compensation, flexible working arrangements, tailored training and development opportunities, and state-of-the-art infrastructure.
Job locations
About your employer
BKW Engineering is a network of independent engineering, architecture, expert, and testing companies in the DACH region, known for its extensive services in various areas of expertise.
- Established Company
- Onsite, Hybrid
- Industry, Production
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