Job
In this role, you will handle IT support requests, install and configure hardware and software, and manage user accounts while documenting support cases in the JIRA system.
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Job technologies
Your role in the team
- Processing of IT support requests in second-level support
- Analysis and troubleshooting of hardware and software issues on-site as well as via remote support
- Installation, configuration, and deployment of PCs, notebooks, printers, and mobile devices
- Support in setting up and managing workstations
- User and permission management across various business units
- Participation in the management of end devices via Microsoft Intune
- Processing and documentation of support cases in the JIRA ticket system
- Execution of hardware rollouts, software distributions, and IT migrations
- Creation, maintenance, and analysis of IT reports and support KPIs
- Support in analyzing ticket volume, processing times, and support trends
- Maintenance of IT documentation and asset management
- Participation in local and international IT projects
Our expectations of you
Education
- Current studies in the field of Computer Science, Business Informatics, or a comparable discipline
Qualifications
- Basic knowledge in the areas of: Microsoft Windows 10/11, Microsoft 365, Active Directory, Microsoft Intune, SharePoint, SAP, JIRA or ticket systems, network fundamentals (LAN, WLAN, VPN)
- Interest in IT infrastructure, support processes, and modern workplace technologies
- Analytical thinking skills and confident handling of data
- Strong service and customer orientation as well as team skills
- Independent, structured, and solution-oriented working style
- Fluent German and English skills
Experience
- First practical experience in IT support is advantageous
- Experience in creating and analyzing reports
What we offer
- A collegial working environment and collaboration within qualified and motivated teams
- A scope for action and development in which you can apply your expertise to achieve goals successfully together
- A culture of appreciation and development
- Activity for a leading company shaping the future of global mobility daily
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
Stadler Rail is a world-leading manufacturer of trains and rail vehicles. We build our trains to meet the needs of our customers, so that they are reliable and safe, and our passengers can enjoy the best possible comfort.
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier · Internet, IT, Telecommunication
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