Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Langenfeld
- Working Model
- Onsite
Job Summary
In this role, you lead a team of Service Desk specialists, handle complex IT requests, and optimize the support process for reliable and effective issue resolution.
Job Technologies
Your role in the team
- As an IT Team Coordinator - Service Desk, you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner.
- Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required.
- Lead and develop a regional team of Service Desk Specialists.
- Establish clear ways of working, provide constructive feedback, and support team performance.
- Drive continuous improvement of daily operations and team routines.
- Collaborate closely with IT management on priorities and service development.
- Prioritise incidents and service requests, ensuring timely and reliable resolution.
- Handle global tickets and contribute to the global IT support organisation.
- Escalate suspected security incidents to Group Security.
- Identify recurring issues and initiate improvements together with Service Owners.
- Ensure tickets are properly tracked in the ITSM system and users receive regular updates.
- Coordinate onboarding and offboarding processes.
- Support users in complex cases with clear, friendly communication.
- Explain policies and handle requests beyond the standard scope of the team.
- Ensure laptops, phones, and other equipment are prepared and delivered on time.
- Maintain and update asset data in the system.
- Manage local IT equipment and inventory in your region.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed vocational training or a degree in IT (e.g., Computer Science, Business Informatics) or a comparable qualification.
Qualifications
- ADA certification or willingness to obtain it with TOMRA's support.
- Solid IT Service Management knowledge; ITIL or similar certification is an advantage.
- Very good knowledge of Windows client operating systems, Office 365, and collaboration tools (Exchange, Teams, O365).
- German at native or fluent level, with very good English skills.
- Excellent communication, leadership and interpersonal skills, with a strong team-oriented mindset.
- High level of customer orientation, empathy, and a solution-focused approach.
Experience
- Strong practical experience in IT, including leading and coordinating IT teams.
- Experience in L2/L3 support; knowledge of servers, storage, and networking is a plus.
This text has been machine translated. Show original
What we offer
- 12 monthly salaries and a performance-based bonus scheme.
- Accident insurance and company pension plan funded by the employer.
- Relocation support for candidates moving to the region.
- Job security through a permanent contract in a sustainable company.
- Regular feedback, team events, and strong team spirit.
- Additional benefits such as bike leasing and discounts via Corporate Benefits platform.
- Employee Assistance Programme and discounted leisure activities for you and your family.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Tomra Sorting GmbH
TOMRA was founded in 1972 with a innovative design for reverse vending machines (RVMs) that could automatically collect beverage containers. This innovative idea has led TOMRA to become a leader in manufacturing and selling RVMs all over the world.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Power Sector, Economy
IT Team Coordinator - Service Desk
- Location
- Langenfeld
- Working Model
- Onsite
- Diversity
- Open for all genders
